topic Re: Problem making and receiving calls in Pay Monthly

Problem making and receiving calls

JBester — Tue, 04 Jun 2013 09:39:00 GMT

Hi,

Couple months back I purchased the Sony Xperia S and exchanged my old sim for the new micro sim. First problem is that occasionally when someone calls me calls goes straight to voicemail although it nearly has full signal. Phone will then be unavailable for between 30 minutes to 1 hour and then returns to normal.

Secondly, I phone family in South Africa and since the weekend when I call my parents it goes straight to voice mail on their side. On my parents phone it states call rejected. As far as they are aware nothing has changed in regards to my number and I also called them from a vodafone number which worked.

Any help would be appreciated as this very frustrating and everytime I attempt to call to see if the call goes through I get charged.

Re: Problem making and receiving calls

Anonymous — Tue, 04 Jun 2013 09:47:53 GMT

Hi,

Have you tried resetting your phone, this tends to work for me for alot of problems concerning calls and messaging.

Other than that, try talking ot one of the o2 gurus. They have helped me today with a problem concerning picture messaging.

Let me know how you get on

Re: Problem making and receiving calls

JBester — Tue, 04 Jun 2013 11:31:29 GMT

Yes, I have tried to reset but no luck. Will update if I do get a solution.

Re: Problem making and receiving calls

JBester — Tue, 04 Jun 2013 12:14:47 GMT

Called another SA number which works so problem seems to be with their phone.

First problem has not been resolved yet.

Re: Problem making and receiving calls

perksie — Tue, 04 Jun 2013 14:03:04 GMT

Is it possible they have marked your number for rejection as you can do this with some phones?

Get them to remove you from the contacts list and re-enter the details.

Re: Problem making and receiving calls

JBester — Tue, 04 Jun 2013 16:15:07 GMT

Yes, this seems to be the problem. Hard to guide them...new to smartphones, lol. I've also reset the phone so I'll monitor the first problem mentioned above and see how it goes. Thanks for help.

Re: Problem making and receiving calls

perksie — Tue, 04 Jun 2013 23:14:26 GMT

Let us know if you solve the problem.