topic Re: Balance Disappearing in Pay Monthly

Balance Disappearing

Anonymous — Sun, 02 Jun 2013 05:59:59 GMT

This has been mentioned before on the forum but can't see anything that answers it for me.

Yesterday morning I topped up my LG phone by £10 - giving me just over £11 balance.

I did not use the phone all day - no texts, no calls.

I accidentially left it on overnight.

This morning find my balance has shrunk to £6.

Any ideas?

Thanks

Re: Balance Disappearing

Anonymous — Sun, 02 Jun 2013 06:19:18 GMT

@Anonymous wrote:
This has been mentioned before on the forum but can't see anything that answers it for me.

Yesterday morning I topped up my LG phone by £10 - giving me just over £11 balance.

I did not use the phone all day - no texts, no calls.

I accidentially left it on overnight.

This morning find my balance has shrunk to £6.

Any ideas?

Thanks

Hi,

Plese contact 02 Customer Services by telephoning them on 4445 {PAYG }from your mobile phone so they can breakdown what you have been charged for.

If its an error they will most likely re instate the lost credit.

Ensure you have a data package if you have a smartphone.

Please would you update your thread once you find out to show it as resolved.

Re: Balance Disappearing

jonsie — Sun, 02 Jun 2013 06:11:52 GMT

If it's a smartphone it's possible that apps are updating in the background. Do you have mobile/cellular data switched off?

Re: Balance Disappearing

Anonymous — Sun, 02 Jun 2013 07:05:46 GMT

If it was data surely it should have only used £1

Re: Balance Disappearing

Anonymous — Sun, 02 Jun 2013 16:19:49 GMT

Data on payg is £1 a day so that can't be it as was said £6 possibly accidentally rang someone & fell asleep

Re: Balance Disappearing

Anonymous — Mon, 03 Jun 2013 15:52:04 GMT

Had online chat with O2 customer service and sorted this out in a few minutes. Turned out to be a relatively simple problem in the end and largely my fault!

Re: Balance Disappearing

perksie — Mon, 03 Jun 2013 15:58:24 GMT

It would still help to know what happened as it might help someone else.