https://community.o2.co.uk/t5/Pay-Monthly/Account-Password-Unknown/m-p/480084#M46726 It is usually your mothers maiden name, which is actually pretty slack from a security point of view.... Mon, 03 Jun 2013 11:34:57 GMT MI5 2013-06-03T11:34:57Z https://community.o2.co.uk/t5/Pay-Monthly/Account-Password-Unknown/m-p/480074#M46725 <P>I've just upgraded to a new phone yesterday and it came with phone insurance which I really want to get rid of.</P><P>So, I rand customer services to say that I wanted to get rid of the phone insurance and they asked me for my user name and password.</P><P>I have no idea what my password was.</P><P>What shall I do?</P><P>How do I get rid of the insurance when I don't know my 'account password'?</P> Mon, 03 Jun 2013 11:26:36 GMT https://community.o2.co.uk/t5/Pay-Monthly/Account-Password-Unknown/m-p/480074#M46725 Anonymous 2013-06-03T11:26:36Z https://community.o2.co.uk/t5/Pay-Monthly/Account-Password-Unknown/m-p/480084#M46726 It is usually your mothers maiden name, which is actually pretty slack from a security point of view.... Mon, 03 Jun 2013 11:34:57 GMT https://community.o2.co.uk/t5/Pay-Monthly/Account-Password-Unknown/m-p/480084#M46726 MI5 2013-06-03T11:34:57Z