topic Re: Texts from 69119 in Pay Monthly

Texts from 69119

Anonymous — Tue, 21 May 2013 10:44:10 GMT

Hey guys,

I have just realised that on my Pay Monthly bill, there is a section of Premium and Info Services - Recieved. £5 has been added to my bill because of a number 69119.

I have texted STOP to that number but it keeps going! What should I do with it?

Please help!

Re: Texts from 69119

macblank — Tue, 21 May 2013 11:00:41 GMT

Call cs and report it. If the bill is OVER £20 offcom can help... but check their site anyways.

Re: Texts from 69119

macblank — Tue, 21 May 2013 11:01:26 GMT

The bill for the premium texts after u sent... stop

Re: Texts from 69119

MI5 — Tue, 21 May 2013 11:02:37 GMT

Ofcom won't be interested. Follow the advice here in the FAQ's. More info available if you use search function http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: Texts from 69119

macblank — Tue, 21 May 2013 11:07:31 GMT

Have ofcom changed again?? I thought they used to investigate but only if over £20.

Re: Texts from 69119

MI5 — Tue, 21 May 2013 11:16:57 GMT

PhonPayPlus are the body set up to regulate the premium text/number industry....

Re: Texts from 69119

macblank — Tue, 21 May 2013 12:02:00 GMT

Thanks.

Re: Texts from 69119

Anonymous — Tue, 21 May 2013 12:29:13 GMT

I would still contact o2 in the first instance

Re: Texts from 69119

MI5 — Tue, 21 May 2013 12:42:59 GMT

@Anonymous wrote:
I would still contact o2 in the first instance

As pointed out many, many times, O2 may give you a goodwill gesture but it is not their responsibility to fix the issue that you signed up for in the first place. The correct channels of resolution have been pointed out to you. Nor can O2 stop you from receiving any more texts - yoou have to resolve that yourself too.

Re: Texts from 69119

jonsie — Tue, 21 May 2013 13:09:06 GMT

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=69119

Re: Texts from 69119

adamtemp64 — Tue, 21 May 2013 13:13:45 GMT

phonepayplus have been doing it on behalf of ofcom since 2007

Under the Communications Act 2003, Ofcom has responsibility for the regulation of premium rate services. In December 2007, it was confirmed that PhonepayPlus will act as the agency which carries out the day-to-day regulation of the PRS market on Ofcom's behalf. from there website

Re: Texts from 69119

Anonymous — Thu, 21 Nov 2013 15:10:13 GMT

Had the same issue with this company sending 8 texts over a 3 week period. Sent them an email asking for a refund, had a reply within 2 hours offering to send me a cheque.

Re: Texts from 69119

perksie — Thu, 21 Nov 2013 15:36:48 GMT

@Anonymous wrote:
Had the same issue with this company sending 8 texts over a 3 week period. Sent them an email asking for a refund, had a reply within 2 hours offering to send me a cheque.

Well done, most UK companies will co-operate if they want to stay in business.