topic Re: Upgrade Options Bizarre in Pay Monthly

Upgrade Options Bizarre

Anonymous — Tue, 14 May 2013 17:03:09 GMT

I'm sure many others have felt this way but I cannot understand how I can take out a new contract with O2 via the Carphone Warehouse, pay less per month plus less of a one off payment for the phone than I can as a customer of o2 for 8 years whose contract was up in February.

O2 'Live' customer service even asked me last night if I wanted to hold for an hour when I asked how this was so - and then, even though they were no help whatsoever offered me 20% off accessories?

I am sure I am not the only one with these thoughts. To be honest I have never had a problem with o2 but cannot understand how this works. The refresh price plans to me are a 'con' and seem nice with bright lights but make little difference. A 12, 18 or 24 month contract doesn't bother me its just them not wanting to keep my custom?

Any tips at all guys?

Thanks

Re: Upgrade Options Bizarre

perksie — Tue, 14 May 2013 17:17:29 GMT

How can Refresh be a con?

Pay off the phone only and it stops your contract so you can start again, or continue as before.

Some con!

Re: Upgrade Options Bizarre

Anonymous — Tue, 14 May 2013 17:22:44 GMT

excellent thank you

Maybe 'con' the wrong word - thank you for pointing out my idiocracy

Re: Upgrade Options Bizarre

perksie — Tue, 14 May 2013 17:31:55 GMT

Well from the feedback on here people are falling over themselves to get onto Refresh contracts.

Re: Upgrade Options Bizarre

MI5 — Tue, 14 May 2013 19:26:00 GMT

3rd parties discount the handsets to get customers and try to sell you add ons like insurance etc that they get a cut from.

Re: Upgrade Options Bizarre

Anonymous — Wed, 15 May 2013 09:17:07 GMT

i'd recommend speaking to someone over chat. However always remember that O2 as a network doesnt always have the ability to offer deals that you can see from a 3rd party reseller.

If cost is your bottom line then that may be the best choice for you. However consider its 8 years of good cs (id assume) they have the extra benifits and its an O2 device if you get it direct from O2, if you purchase from a reseller then you will have to deal with them if your handset is faulty

hope it helps

Re: Upgrade Options Bizarre

Anonymous — Wed, 15 May 2013 11:04:58 GMT

I deffo would not recommend speaking to anybody on O2's chat they honestly do not have a clue, and I had tremendous problems with them trying to sort out my deal when I joined the pay monthly plan from my existing Pay As You Go. The only way I got that sorted out was via phoning O2 themselves.

The deals on O2's website are a complete joke and over 50% more than what you would pay for the same deal at Carphone Warehouse. The same goes for O2's new plan of changing you phone when you want to plan. Never think its free, it will cost you a damn site more to go on such a plan.

If you want to upgrade your phone with O2 do it at Carphone Warehouse and not here, cause the prices on O2's site are outdated by over a year, and you will get completely ripped off by going along with them.

Re: Upgrade Options Bizarre

perksie — Wed, 15 May 2013 12:09:21 GMT

@Anonymous wrote:
The same goes for O2's new plan of changing you phone when you want to plan. Never think its free, it will cost you a damn site more to go on such a plan.

O2 refresh can save a great deal of money, I don't think you have understood how it works.

Re: Upgrade Options Bizarre

Anonymous — Wed, 15 May 2013 12:27:16 GMT

O2's so called Refresh Plan is for those who want to spend loads of money to have the latest phones, people who want to pay ridiculous monthly amounts of cash from £37 - £52 a month as an example just for a mobile phone. Honestly you could of brought your own house years ago for this much money, and now people want to spend it on silly little gadgets that will never make a computer by the way, or be as good as one. I would even consider a Galaxy Tab 2 Pad a lot better than any phone on the market if you want something to play with, and it will cost you a damn site cheaper to do such a thing. So just who the hell is saving any money here? Answer those with more money than sense.

Re: Upgrade Options Bizarre

Anonymous — Wed, 15 May 2013 12:34:26 GMT

@Anonymous wrote:
O2's so called Refresh Plan is for those who want to spend loads of money to have the latest phones, people who want to pay ridiculous monthly amounts of cash from £37 - £52 a month as an example just for a mobile phone. Honestly you could of brought your own house years ago for this much money, and now people want to spend it on silly little gadgets that will never make a computer by the way, or be as good as one. I would even consider a Galaxy Tab 2 Pad a lot better than any phone on the market if you want something to play with, and it will cost you a damn site cheaper to do such a thing. So just who the hell is saving any money here? Answer those with more money than sense.

The more you pay up front for the phone, the more of a discount O2 will give you on the full price for it.

So you, as a customer, are saving money in relation to the same priced contract on a normal tariff.

As for the cost of handsets - feel free to complain to Apple, Samsung, HTC etc. about how much they charge for their phones and how this dictates the market. But, regardless of what you feel about smartphones - it is obvious people want them as almost everyone has one.

I don't understand tablets, but I wouldn't claim that those who want them are silly as they are obviously very popular.

Re: Upgrade Options Bizarre

Anonymous — Wed, 15 May 2013 12:50:12 GMT

The more you pay up front for any phone its obvious you will get a lot cheaper monthly tariff that applies to any network in the world. You could even say buy the phone from Amazon which will cost you damn site cheaper to buy it outright than any mobile site will charge you for such a thing, and then just have a pay monthly sim card which will be even cheaper to use the thing. The refresh plan is nothing new what so ever, it's aimed at making more money from people who want to constantly change their phones for the latest ones, and technology moves at a very fast rate, and to do such a thing it comes at a cost. Nobody is saving money here at all, it's costing them an arm and leg to do such a thing.

Re: Upgrade Options Bizarre

Anonymous — Wed, 15 May 2013 12:56:05 GMT

If I want the latest iPhone every year, with Refresh I would be paying less for the phone.

I could buy it outright at around £600 and use payg/simplicity or I could use refresh and get the phone for, say, £480 - pay it throughout the year and do the same the next year.

Fair enough if you dislike how fast phones come out - but for me, and many others, Refresh works great.

Re: Upgrade Options Bizarre

Anonymous — Wed, 15 May 2013 13:28:06 GMT

Fair enough and like I said in the first place your looking at a price range between £37- £52 per month to do such a thing, and your price of £480 for the year works at £40 per month to have such a device.

Not everything in the world of technology works out better than what they had before it, and in many cases it is in fact a lot worse for it. The iPhone 5 is a classic example its reviews are very poor and it is in fact no better than the iPhone 4 and more people are now selling the iPhone 5 right now second hand than perhaps any other phone on the market.

It's not always a good thing to dive into anything that comes out new on the market regarding new technology, especially without testing the water first so to speak, it can be a very costly mistake without researching anything first before leaping into buying such a device. Having the latest is not always the greatest it has been proven time and time again over the years, and at the end of the day it's all about making money, and not what the customer wants at all.

Re: Upgrade Options Bizarre

perksie — Wed, 15 May 2013 13:38:17 GMT

What a strange post, if you don't like Refresh don't use it as it's not compulsory but plenty of people are finding it a good deal.

I still don't think you are understanding how it works, why not read the comprehensive FAQs and find out?

http://www.o2.co.uk/refresh/frequent-questions#tabs