topic Re: No internet connection in Pay Monthly

No internet connection

Anonymous — Sun, 05 May 2013 13:28:32 GMT

I own a nokia lumia 800 and up until two days ago I could get the internet and emails on mobile data. Then there was an issue with one of the masts but apparently thats fixed now but I still can only get the internet when its on Wifi. I need my emails and they will only come through when I wake up my phone and refresh the page with wifi..but dont work at all with the mobile data. What has happened? I mean..it states on the o2 checker that 3g isnt available for my area, but 2g is and now my phone is useless when out and about apart from calls and texts.

I have checked with them that the apn settings are correct and dont know what else to do. It isn't just my phone, my husbands is the same too, so there is obviously issues although they say its fine

Re: No internet connection

MI5 — Sun, 05 May 2013 13:45:13 GMT

If you only have a 2g connection it will be very slow but should still work, eventually. Check that you have 3g enabled in the network settings menu of your phone for times when you are in a 3g enabled area.

Re: No internet connection

Anonymous — Sun, 05 May 2013 13:52:37 GMT

Was 3G available in your area before the mast issue?

It may well be that there was an issue with the 3G network in your area and O2 have stopped it for the time being until they fix it, Thus updating the status checker to show no 3G in your area.

If there was previously a 3G connection and now only a 2G you would definitely notice the difference, although as MI5 states above, on 2G it would still work but, eventually.

Re: No internet connection

Anonymous — Sun, 05 May 2013 13:56:53 GMT

I don't think there has ever been a 3g connection and I realise it will go slower with the 2g but it still used to work okay. Same as my emails, I dont get them coming through when on the mobile data, I refresh them and it just sticks on synchronize for ages before coming up with error.

Re: No internet connection

MI5 — Sun, 05 May 2013 14:18:16 GMT

What email provider do you use?

Re: No internet connection

Anonymous — Sun, 05 May 2013 16:42:25 GMT

I use hotmail, which has just gone to outlook. And I also have another, a gmail one on my phone too.

I went out earlier to a different place and I got the internet and emails fine because it was 'H'

But as soon as I get back home and it says 'G' theres nothing again. So to me, something has definitely changed the last couple of days because I have been with o2 for 5 years now and had no problems.

Re: No internet connection

adamtemp64 — Sun, 05 May 2013 16:50:47 GMT

check the status page shows the error is resolved http://status.o2.co.uk

Are you still able to browse the internet slowly?

Re: No internet connection

MI5 — Sun, 05 May 2013 16:58:22 GMT

It means there is no 3G signal at home which may be because of the recent problems as suggested above.

Re: No internet connection

Anonymous — Sun, 05 May 2013 18:06:36 GMT

No. It is still the same...and so are the other 2 phones in the family who are with o2 as well. So if it is the 2g connection, there is something wrong.

Re: No internet connection

adamtemp64 — Sun, 05 May 2013 18:13:21 GMT

can you post what it says on the status checker and not the coverage predictor for your postcode.

Do you get any error messages on the phones?

Re: No internet connection

MI5 — Sun, 05 May 2013 18:16:34 GMT

What is your postcode?

Re: No internet connection

Anonymous — Sun, 05 May 2013 18:28:09 GMT

The postcode is DN123EE

On mobile data, if I refresh my emails it gets stuck on 'synchronising' for ages then it says ' We're having problems connecting please try later' Error code 80072EFD

Accessing the net on mobile data I get.. ' We're having trouble displaying the page you are trying to reach and cant open it at the moment. Refresh the page or try later'

This applies to any website at all I try

Re: No internet connection

adamtemp64 — Sun, 05 May 2013 18:32:42 GMT

try disabling 3g on your handset there is a very weak 3g900 signal see if that helps

Live results for DN12 3EE

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 19:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, Text and Email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile Internet (3G)
Fast networking. For smartphones, dongles and tablets.
Sorry, we do not have coverage here.

Normal coverage for Mobile Internet (3G900)
Fast networking. For smartphones, dongles and tablets.
Variable outdoors. Variable indoors. Not good for mobile broadband.

Re: No internet connection

Anonymous — Sun, 05 May 2013 18:46:08 GMT

The only option I can see on the lumia 800 is switching between 3G and E which doesn't make a difference anyway.

I know the status checker says things are fine again, but we have had internet on mobile data with o2 for over 5 years now..and the phone I currently own, for the last year. No problems at all, then all this starts 2 evenings ago. I don't know what else to do.

Have a different msg now. 'you may have lost your mobile data connection. Check your mobile data and wifi settings'

(which i have)

Re: No internet connection

adamtemp64 — Sun, 05 May 2013 18:47:10 GMT

you really need to talk to o2 as there must be a local data issue 202 pay monthly and 4445 payg 8002 business

Re: No internet connection

MI5 — Sun, 05 May 2013 18:48:55 GMT

The only thing I can think of is that something has changed that is effecting your signal.. A new building, construction or a change to some surrounding buildings. All can have a big influence on what is already a very weak 3G signal in your area. If you have wifi at home use that for data as you should be getting a strong 2G signal for phone calls and texts anyway.

Re: No internet connection

Anonymous — Sun, 05 May 2013 18:55:10 GMT

I will contact o2 again tomorrow. I have been in touch twice now and had my phone settings changed and alsorts when it isnt that.

I don't know of any new building etc, but I guess you can never be sure.

It's just frustrating because even on wifi at home my emails dont come through on my phone until I wake it up because I was told it uses the mobile data when its asleep.

But thankyou to everyone who has tried to help, much appreciated.

Re: No internet connection

MI5 — Sun, 05 May 2013 19:10:01 GMT

In your wifi advanced settings change to "never sleep" then wifi will stay on with screen off.

Re: No internet connection

Anonymous — Sun, 05 May 2013 19:30:42 GMT

Unfortunatley it doesn't give that option. Ive checked online and others have questioned the same thing about wifi turning off in sleep mode with the nokia lumia 800 and it says you cant unless you leave your phone on charge, then it will

Re: No internet connection

MI5 — Sun, 05 May 2013 19:39:15 GMT

Hmmm, that's dumb, you can set that in android phones....