topic Re: Calls , internet issue in Brighton area in Pay Monthly

Calls , internet issue in Brighton area

Anonymous — Tue, 22 Jan 2013 10:30:54 GMT

Hello,

Since 15 of January, I can't make any phone calls or receiving. Texts are working sometimes. Mobile internet is not working at all. My phone is showing signal ok. Its not only my mobile, my wife has the same issues so as my friends who live in this area (BN3 + at least 2-3 miles)

I checked on your status website my postcode and this is what it's showing, but this is now second week and nothing has happened to resolve this problem. Please advise.

Thanks

Jakub

Re: Calls , internet issue in Brighton area

MI5 — Tue, 22 Jan 2013 10:32:48 GMT

The network team will be working on it. You won't get any ore updates until the issue is fixed.

Re: Calls , internet issue in Brighton area

adamtemp64 — Tue, 22 Jan 2013 10:33:34 GMT

Many things can delay a mast fix and o2 never comment on it.

Just keep checking it and when you regain service contact o2 and see what they can offer if anything

Re: Calls , internet issue in Brighton area

Anonymous — Tue, 22 Jan 2013 12:40:51 GMT

I've had similar problems in Hove. I can use the internet and get texts - altho there have been delays and failed sends.
Right now I have no O2 signal at all.

Re: Calls , internet issue in Brighton area

perksie — Tue, 22 Jan 2013 12:44:05 GMT

@Anonymous wrote:
I've had similar problems in Hove. I can use the internet and get texts - altho there have been delays and failed sends.
Right now I have no O2 signal at all.

Assuming you've tried cleaning the sim and restarting the phone, if no faults show here using your full postcode:

http://status.o2.co.uk/

report it to O2.

Re: Calls , internet issue in Brighton area

Anonymous — Wed, 23 Jan 2013 12:52:26 GMT

Thanks perksie... It looks like the mast? is still down
Live results for BN3 xxx

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 12:02 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, Text and Email (2G)
Good indoors and outdoors.
Normal coverage for Mobile Internet (3G)
Good indoors and outdoors. Good for mobile broadband.
Normal coverage for Mobile Internet (3G900)
Good indoors and outdoors. Good for mobile broadband.

Re: Calls , internet issue in Brighton area

MI5 — Tue, 22 Jan 2013 12:49:40 GMT

I'm guessing that Brighton & Hove may be related to the same mast issue or a weather issue in the area. I suspect there will be many more than just the 2 of you so far with issues.....

Re: Calls , internet issue in Brighton area

Anonymous — Tue, 22 Jan 2013 12:52:26 GMT

yes - my pal who's also on O2 is having probs too.
cheers

Re: Calls , internet issue in Brighton area

perksie — Wed, 23 Jan 2013 12:53:30 GMT

@Anonymous wrote:
Thanks perksie... It looks like the mast? is still down
Live results for BN3 xxx

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 12:02 (refreshed hourly). Recent faults might not show yet.

At least you know they're aware of it and will be getting it fixed.

Re: Calls , internet issue in Brighton area

Anonymous — Wed, 23 Jan 2013 12:46:03 GMT

Yes! iam in Hove an have had not signal since then. I have complained just to be spoken to very rudly. Did you get any information or compensation info? I run a bussiness from home so this is killing me!

Re: Calls , internet issue in Brighton area

MI5 — Wed, 23 Jan 2013 13:12:52 GMT

I assume therefore that you are on a business contract? In which case you are entitled to a different levels of compensation to personal customers. If not, tough luck, but you might get a goodwill gesture if you ask nicely Really you should have other means of communication as that would be good business sense.

Re: Calls , internet issue in Brighton area

Anonymous — Thu, 24 Jan 2013 09:27:04 GMT

The issue seems to be fixed, since last evening.

Thanks

Re: Calls , internet issue in Brighton area

perksie — Thu, 24 Jan 2013 17:08:04 GMT

@Anonymous wrote:
The issue seems to be fixed, since last evening.

Thanks

Thanks for the update.

Re: Calls , internet issue in Brighton area

Sparkybradley — Fri, 29 Mar 2013 18:47:45 GMT

The mast in the royal Sussex county hospital has been removed in readiness for a helicopter pad no new mast has been installed in the area to maintain coverage

Re: Calls , internet issue in Brighton area

Sparkybradley — Fri, 29 Mar 2013 18:52:41 GMT

This was switched off on the 25th march 2013 o2 dont appear to have a solution in place yet customer services just say contact network support

Re: Calls , internet issue in Brighton area

gasman2 — Mon, 08 Apr 2013 22:32:10 GMT

See the other thread on Brighton Kemp town no signal bn2

Re: Calls , internet issue in Brighton area

Obbzy — Tue, 06 Feb 2024 16:31:14 GMT

It's been 11 years and the mast is still constantly never working...

Re: Calls , internet issue in Brighton area

MI5 — Tue, 06 Feb 2024 16:43:47 GMT

Never likely to ever work again then don't you think?

Re: Calls , internet issue in Brighton area

jonsie — Tue, 06 Feb 2024 16:47:26 GMT

My word, an 11 year old thread....