topic Refused Contract in Pay Monthly

Refused Contract

Anonymous — Tue, 02 Apr 2013 15:25:36 GMT

I have a 999 rating with Experian and a 526 rating with Equifax and have been refused a sim only monthly contract. I already have one monthly contract with O2 paid by standing order. Never missed a payment . Home owner , never had a credit problem or debt problem of any kind. What is going on!!!!!!!!!!!!!!!!1

Re: Refused Contract

perksie — Tue, 02 Apr 2013 15:28:40 GMT

Credit ratings don't mean much, when you need credit each case is judged separately.

You could ring and try the Credit Referrals Team.

Re: Refused Contract

Anonymous — Tue, 02 Apr 2013 15:42:52 GMT

@Anonymous wrote:
I have a 999 rating with Experian and a 526 rating with Equifax and have been refused a sim only monthly contract. I already have one monthly contract with O2 paid by standing order. Never missed a payment . Home owner , never had a credit problem or debt problem of any kind. What is going on!!!!!!!!!!!!!!!!1

I know that O2 use Equifax for their credit vetting, and as you say you have quite a low score with them. Your credit rating should be equal among the companies so perhaps contacting Equifax to see what they have might point you in the right direction.

Your credit rating might not be "bad" but still not what O2 would accept. Try going "sim only" (not as strict a credit check), build up over say 6 months and then try.

Re: Refused Contract

Anonymous — Wed, 03 Apr 2013 09:58:35 GMT

Equifax maximum is 600. 524 is Excellent. Experian 999 is in the top 30% and is also Excellent. Experian and Equifax use different rating numbers. Rang Equifax and Experian. Its not the Credit rating, its something else. Waiting for O2 to respond .

Re: Refused Contract

perksie — Wed, 03 Apr 2013 14:02:38 GMT

It could simply be that you have made several applications for credit in a short space of time.

There can be many reasons why it failed and they don't have to tell you why, which is a pity.

Re: Refused Contract

Toby — Wed, 03 Apr 2013 16:11:49 GMT

Let everyone know how you get on with this Ekk.

Cheers

Re: Refused Contract

Anonymous — Wed, 03 Apr 2013 18:48:37 GMT

@Anonymous wrote:
@Anonymous wrote:
I have a 999 rating with Experian and a 526 rating with Equifax and have been refused a sim only monthly contract. I already have one monthly contract with O2 paid by standing order. Never missed a payment . Home owner , never had a credit problem or debt problem of any kind. What is going on!!!!!!!!!!!!!!!!1
I know that O2 use Equifax for their credit vetting, and as you say you have quite a low score with them. Your credit rating should be equal among the companies so perhaps contacting Equifax to see what they have might point you in the right direction.
Your credit rating might not be "bad" but still not what O2 would accept. Try going "sim only" (not as strict a credit check), build up over say 6 months and then try.

The op has said it was for sim only

Re: Refused Contract

Anonymous — Thu, 04 Apr 2013 13:42:09 GMT

Got this from O2

"Thanks for your e-mail about your recent application for a contract with O2. As well as our credit scoring system, we use business policies to assess all new applications. On this occasion you didn’t meet our criteria so we’re unable to accept your application.

As our business policies are commercially sensitive then I am unable to discuss the specific reason why we rejected your application".

I have since applied for a 12 month sim only contract with Vodaphone which was accepted without any problems. When my wifes contract ends in September I will be transferring her O2 accont to Vodaphone.

So that, as they say, is that.

I will be joining the Vodaphone forum in the near future.

Re: Refused Contract

perksie — Thu, 04 Apr 2013 13:56:51 GMT

@Anonymous wrote:
I will be joining the Vodaphone forum in the near future.

Let's hope you'll be happy there.

Re: Refused Contract

MI5 — Thu, 04 Apr 2013 14:01:18 GMT

O2 "Elite" customers only

Re: Refused Contract

Liquid — Thu, 04 Apr 2013 15:59:55 GMT

Bit of a mick take that they won't discuss why you were declined.

Re: Refused Contract

Anonymous — Mon, 29 Apr 2013 23:01:32 GMT

02 has done the same thing with me. I ve been with them for about 5 years and they refuse me a contract. Most of my family and friends are on 02, and none of them happy with it. I ve got a contract with vodafone (same one 02 declined, and it gone through smoothly). 02 will loose so many customers like this, and look like they dont bother even.

Best of luck 02.

Re: Refused Contract

Liquid — Mon, 29 Apr 2013 23:14:17 GMT

Has your credit rating dropped in the past 5 years?

Missed any phone bills?

Re: Refused Contract

Anonymous — Tue, 30 Apr 2013 00:13:44 GMT

No!! Never missed or delayed a bill. Always paid on time. Not really sure why 02 is rejecting it.

Re: Refused Contract

Liquid — Tue, 30 Apr 2013 07:23:20 GMT

I'm terribly sorry to hear that. Have you tried an appeal? Something these computer automated checkers get a little overzealous. If it gets a bad entry it may just deny the process to be safe.

Have a word with 202 and see where to go from here. I can understand your frustration but I guarantee its not personal and its most likly a mistake. O2 are normally pretty good with saying sorry.

Re: Refused Contract

adamtemp64 — Tue, 30 Apr 2013 07:49:29 GMT

@liquid this poster has another thraed with there issue http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/I-am-an-02-customer-from-last-5-years/m-p/457748#U457748

Re: Refused Contract

Liquid — Tue, 30 Apr 2013 08:37:39 GMT

Ergh! Hadn't realised. Thanks.

Re: Refused Contract

Anonymous — Wed, 30 Oct 2013 19:49:26 GMT

I have recently been refused a contract, also with excellent ratings from both Experian and Equifax. After much banging on head against brick wall with the credi referral team, the usual email about commerciallly sensitive information and worry about id theft I lodged a complaint with O2. Within 48 hours I had a lady tell me that the reason for refusal was dual names on the application, something the O2 stores (I checked with a couple) told me was allowed. I told her of my fears of id theft and that it was unacceptable of O2 to pass the buck to a third party (the credit agencies, one of whom confirmed they had never even received a request) and after a while I think she realised I was not going away, she contacted the referral team herself who confirmed the reason and that once the contract was set up, you can change the monthly payment account but not before. I would suggest the only reason I got an answer was because I complained and whilst I agree this should not be the case, suggest it is the only way to get an answer.

Re: Refused Contract

perksie — Wed, 30 Oct 2013 20:44:43 GMT

As the thread dates back to April I would imagine they're sorted out now.