topic Re: UNBLOCKING PHONE HELP? in Pay Monthly

UNBLOCKING PHONE HELP?

Anonymous — Sat, 30 Mar 2013 22:11:27 GMT

Basically i paid my bill a little late and 02 unblocked my phone.

On there end its fine activated and working and has been well over 24 hours now since unblocked.

I have got a new micro sim also to see if that was the problem as suggested by my local 02 shop.

But it is still blocked to incoming/outgoing and everything else?

02 Just keep saying its fine nothing wrong.

02 web chat suggested a new sim again and again by i have done that.

Its not the phone as tried both the old and new sims in another phone and still blocked?

No one seems to be able to help?

Obviously i dont want to go through the month and then have a bill for my contract at the end of the month when i cant use it!

Any ideas?

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 08:29:05 GMT

Pursue Customer Services.

You've eliminated all the other possible problems so its got to be your account.

Escalate your call to a supervisor or go into an 02 high-street store to try and get the issue resolved.

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 13:31:02 GMT

There's still a block on your account. Phone cs on 202

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 14:12:09 GMT

@Anonymous wrote:
There's still a block on your account. Phone cs on 202

Pretty much what i said then ?

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 14:13:51 GMT

As they say great minds think alike trying to get my level up

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 14:16:47 GMT

@Anonymous wrote:
As they say great minds think alike trying to get my level up

Oh Ok.

Does your level mean so much to you ?

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 14:18:56 GMT

No. It's just somthing to do :). It's a Sunday and its boring

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 14:21:06 GMT

@Anonymous wrote:
No. It's just somthing to do :). It's a Sunday and its boring

Oki Doki.

Re: UNBLOCKING PHONE HELP?

Bambino — Sun, 31 Mar 2013 14:34:57 GMT

You may need to call O2 to ask them to give you your PUK code, if the phone had been blocked.

http://www.filesaveas.com/puk.html

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 14:54:30 GMT

Providing you've set it up, in "My o2" > "my phone", you should be able to see your PUK number there.

Re: UNBLOCKING PHONE HELP?

Anonymous — Sun, 31 Mar 2013 14:55:57 GMT

Or at O2.co.uk/puk

Re: UNBLOCKING PHONE HELP?

MI5 — Sun, 31 Mar 2013 19:30:22 GMT

PUK has naff all to do with a blocked account (and I don't need to get my level up ;))

Re: UNBLOCKING PHONE HELP?

perksie — Sun, 31 Mar 2013 23:30:34 GMT

Indeed it doesn't, three replies indicating a need for stronger coffee!

Re: UNBLOCKING PHONE HELP?

Anonymous — Mon, 01 Apr 2013 05:48:43 GMT

@MI5 wrote:
PUK has naff all to do with a blocked account (and I don't need to get my level up ;))

Yup we'll need to start deducting levels from you soon mate !

Re: UNBLOCKING PHONE HELP?

Anonymous — Mon, 01 Apr 2013 21:04:12 GMT

Right...O2 closed my Account or something and reopened it to see if that works.. said it should be up and running in a few hours but can take upto 24 hours..been about 12 hours now and sim is still blocked.. im thinking not going to work...not sure even O2 know what the problem is...

Re: UNBLOCKING PHONE HELP?

Anonymous — Tue, 02 Apr 2013 19:18:38 GMT

Final post on this one and not much of a happy one...

O2 finally unblocked my phone today and the man on the phone did it in 2 mins..

It had a lock on the sim so i couldnt use it in any phone and that was put on the sim by o2.

Point being why did it take numerous phone calls and live web chats to find this out when the man did it in literally 2 mins?

Very poor service by O2 or people not trained properly!

Good will gesture by O2 for inconvenience? £3 off my line rental! really? thats not even a good will gesture! thats barely nothing!

I will be complaining abou this anyway as really not good enough it any way.

Do i have to email mycare or is there another way to complain?

Re: UNBLOCKING PHONE HELP?

jonsie — Wed, 03 Apr 2013 03:42:14 GMT

O2 | How to complain

Re: UNBLOCKING PHONE HELP?

Anonymous — Wed, 03 Apr 2013 05:22:24 GMT

Good to hear your finally sorted.