topic Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4 in Pay Monthly

MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Fri, 29 Mar 2013 22:57:45 GMT

Hi All,

I hope you can help me with this issue.

I have spoken to O2, but get no help what so ever, just excuses and "I don't know" answers.

I have a Google Nexus 4 and I want to send and receive MMS messages. I have tested the phone with Vodafone and Three networks sending/receiving MMS and all works fine... However not so with O2.

I keep getting the message " SERVICE NOT ACTIVATED"

I have checked/re-checked all settings, tried various alternative suggestions but still the same error. I can browse the internet over GPRS and 3G, but not send or receive MMS.

I believe that there is an error on my account, but O2 will not look into it for me. Am I the only person to have bought this wonderful phone, but had the misfortune of dealing with O2 or do others struggle with this issue?

If anyone could shed a little light it would be greatly apperciated.

Current settings:

1. Tap the Applications key
2. Tap Settings
3. Tap More in Wireless & network
4. Tap Mobile networks
5. Make sure that the Data Enabled box has a tick in it (tap box to change)
6. Tap Access Point Names
7. Tap the 3 Dots on the Bottom Right of the screen
8. Tap New APN
9. Tap Name then tap the text box and enter O2 Pay & Go then tap OK
10. Tap APN then tap the text box and enter payandgo.o2.co.uk then tap OK
11. Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK
12. Tap Port then tap the text box and enter 8080 then tap OK
13. Tap Username then tap the text box and enter payandgo then tap OK
14. Tap Password then tap the text box and enter password then tap OK
15. Skip past Server as this is preset as Not set
16. Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002then tap OK
17. Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
18. Tap MMS port then tap the text box and enter 8080 then tap OK
19. Tap MCC then tap the text box and enter 234 then tap OK
20. Tap MNC then tap the text box and enter 10 then tap OK
21. Tap Authentication type and tap PAP
22. Tap APN type and tap internet,mms
23. Press the 3 Dots on the Bottom Right of the screen
24. Tap Save
25. Tap the circle next to the new profile so a green dot appears in it
26. Press the Back key four times to return to the main menu.

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

MI5 — Sat, 30 Mar 2013 10:17:25 GMT

Call CD and get MMS reprovisioned on your account.

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

MI5 — Sat, 30 Mar 2013 10:17:58 GMT

I meant CS !

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 11:33:18 GMT

You are on pay and go right?

Pay and go apn: payandgo.o2.co.uk
Paymonthly apn: wap.o2.co.uk

If you are on pay and go, txt the word pic on to 21400, or phone CS on 4445 (pay and go) 202 (pay monthly)

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:49:01 GMT

Yes I have checked the APN, all settings are correct, I tried your suggestion but O2 does not recognise PIC as a word command. I have phoned CS too many times to count, but they just keep giving me the same settings... they do not even understand that I have a Google Nexus 4, they keep saying I have a Samsung GS2.. lol... I think they think I'm lying! lol

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:50:10 GMT

CS are useless and will not look at my account, they keep blaming Google, but I have tested on other networks, all works fine, even on Three! Just O2 which are proving useless... Thanks

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:50:36 GMT

The Internet works on 3G?

Could you try it in a different phone and see if your able to send a picture message

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:51:33 GMT

Could you try your sim in a different phone? And see if your able to send picture messages on that phone?

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

MI5 — Sat, 30 Mar 2013 19:52:56 GMT

You need to ask for MMS to be reprovisioned - This means taking MMS off your account and re adding it. Call and tell them to do this for you....

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:53:41 GMT

The internet works fine on 3G and GPRS, I get the same problem when using a different phone, I have tested this already 😞

The Error message states "SERVICE NOT AVAILABLE ON NETWORK"

Do you know what the Data Bearer setting is: LTE, eHRDP or UNSPECIFIED

Thanks

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:55:45 GMT

I have asked them to do that, as per suggestion, but they just say all is fine. They are not being too helpful.

Are they usually this unhelpful with problems?

But I will try again... Thanks

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:56:00 GMT

It should be unspecified.

It's defanitly an account issue. Follow mi5s post, only CS can fix this. Ask them to fully remove it, then re add picture messages, it can take up to 24 hours to re activate

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

MI5 — Sat, 30 Mar 2013 19:56:24 GMT

@Anonymous wrote:
Do you know what the Data Bearer setting is: LTE, eHRDP or UNSPECIFIED

Unspecified

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 19:58:56 GMT

Pay monthly CS are really helpful! Can't fault them. I've only ever called pay and go CS 2 or 3 times. You could try visiting a shop and getting them to look into your account

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 20:01:09 GMT

Ok... I will try again... I can feel a fight coming on.. 😉

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 20:01:21 GMT

Cool... Thanks

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 20:23:15 GMT

They have confirmed that they have now done this for me. I will need to wait for the service to be reactivated and I will test again tomorrow.. Thanks for your help, much appreciated!...

Re: MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

Anonymous — Sat, 30 Mar 2013 20:25:33 GMT

No problems :). Let us know if it works or not fingers crossed