topic Re: Early Upgrade in Pay Monthly

Early Upgrade

Anonymous — Fri, 15 Mar 2013 12:31:33 GMT

Hello all,

Do O2 currently offer a route to early upgrade (I know they did a couple of years ago)?

To make things straight, I DO NOT want to get out of paying anything (seen those Qs before)!! I essentially would be willing to pay off the balance of my existing contract (4 months) in a lump sum, then upgrade to a new 24 month contract. I don't go over my allocations so I won't be doing O2 out of any money that way either.

I know I can pay off the contract in a lump sum and take out a new contract, but I'd really like to just upgrade the existing contract to avoid the nause of PACs and moving numbers to PAYG and back to contract etc etc.

Seems to me like it should be this easy, and I know in the past it has been, but is it now??

Thanks!

Re: Early Upgrade

MI5 — Fri, 15 Mar 2013 12:33:18 GMT

Yes, just pay off and take a new contract. You don't need PAC if staying with O2. Just call CS when you have your new contract and they will switch you over and cancel the old one which will generate your final bill for the old contract.

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:09:15 GMT

Many thanks for the reply. Is it not possible to do this without taking a new contract?

It just seems a waste of time and effort on both sides to -

-set up new contract and DD,

-assign a number (for a short amount of time),

-pay lump sum and cancel old contract,

-move number.

The end result is the same as -

-pay lump sum to pay off existing contract,

-upgrade as normal.

This way negates the need to move numbers, set up new and cancel old DDs, prob run a credit check, etc, and has the same end result but is easier.

Cheers.

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:16:17 GMT

MI5 is correct unfortunately, it is just because of the terms of your contract.

The early upgrade option also doesn't have a cooling off period so there are benefits to the new contract!

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:17:35 GMT

Hi, just ring CS, they will charge a lump buy out fee on axisting contract and upgrade you, sell old phone to recycle, thanks

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:19:15 GMT

Thanks for the reply. OK shall have a think about it then. Just seems a bit silly to have 5 steps when two will do for the same result, but if them's the rules then them's the rules! Cheers.

Re: Early Upgrade

Bambino — Fri, 15 Mar 2013 13:21:20 GMT

What is the reason for you wanting to cancel the existing contract and get a new 24 month one?

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:28:27 GMT

I don't want to cancel the contract, I just want to upgrade. My handset is getting on a bit (was a poor choice of mine to pick this one I think), won't run some apps I want, runs other poorly, is laggy in general. It's not broken or anything, and it's not imperitive that I replace it, it's just if it was easy to upgrade early I was willing to pay the existing contract off (and flog this handset to cover most of the cost as it's in good nick) to get a shiny new handset! As it's a bit of a hassle I will just see this contract out then see what I want to do.

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:30:25 GMT

Hi, just ring CS, they will charge a lump buy out fee on existing contract and upgrade you, sell old phone to recycle, thanks
....

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:31:57 GMT

That's not what others are saying though. I'll give them a call and ask. I can imagine that it's a case of who you get on the other end of the line!

Re: Early Upgrade

Bambino — Fri, 15 Mar 2013 13:32:08 GMT

If what you want to do is upgrade your phone, why don't you just buy a new handset sim free? You could sell the phone you're not happy with to offset some of the cost of the new phone, and at the end of your current 24 month contract it just becomes a one month rolling contract and you're not tied down for another 2 years.

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:33:28 GMT

Another option I'm looking at! Cheers.

Re: Early Upgrade

Bambino — Fri, 15 Mar 2013 13:41:29 GMT

There are lots of advantages to buying a phone sim free. For one, the phone wouldn't be locked to O2, and a second reason would be you would get software updates much quicker. Obviously, it's a big outlay of cash in one go, but if you can afford it, it's much more preferable to being stuck in a two year contract.

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:40:16 GMT

no, its recontract team that deal with it, it their job

Re: Early Upgrade

Anonymous — Fri, 15 Mar 2013 13:40:47 GMT

If I could afford it I'd definitely buy them sim free 😞