topic Re: Travel Abroad in Pay Monthly

Travel Abroad

Cleoriff — Thu, 14 Mar 2013 11:06:32 GMT

Hi All...in a couple of weeks I shall be going abroad for a few days. It will be the first time i have taken my new contract phone. (in the past as a PAYG customer it was simply a case of turning my phone on when landing and it found the appropriate network for me) With a contract phone do I have to let O2 know I am travelling abroad? Also is there anything else I should be aware of? (I wont be using the phone for internet or emails etc. It will be used purely for calling texting and sending pictures) Thanks for your help

Re: Travel Abroad

Anonymous — Thu, 14 Mar 2013 11:10:36 GMT

Hi,

Well first thing is to make you aware of the charges. These are all available at o2.co.uk/international - just pick Pay Monthly and the country.

You might want to call O2 just to make sure there are no international bars on your account - but there shouldn't be anyway.

To turn the internet off on your phone (to make sure you don't get charged for using it) is go to Settings > More Settings > Mobile Networks and untick the box that says Data Roaming and Mobile Data too.

You may also want to turn your Voicemail off as, depending where you go, you can get charged for this. To turn it off you can call 1760 from the phone. To turn it back on it is 1750.

Also - will you have access to WiFi where you go?

Re: Travel Abroad

adamtemp64 — Thu, 14 Mar 2013 11:10:51 GMT

have a look here for cost info etc http://www.o2.co.uk/support/internationalandtravel

Where are you going and what phone do you have some suggestions of what to do and turn off to help reduce costs can then be given

Re: Travel Abroad

Cleoriff — Thu, 14 Mar 2013 11:17:16 GMT

Hi..Its a Samsung S3. I am going to Malaga in Spain. I go about 7 times a year and this is one of the reasons I changed to Contract (my PAYG top ups were pretty hefty during my time in Spain!!). The reason I wont be using internet is that I have use of a laptop in the apartment and I am happy with that) I do have the Travel bolt on in my tariff.

Re: Travel Abroad

adamtemp64 — Thu, 14 Mar 2013 11:21:13 GMT

if you want to send picture mms messages you will need data on and this can lead to problems with other things using the data connection.

Re: Travel Abroad

Anonymous — Thu, 14 Mar 2013 11:25:07 GMT

You can download an app called TuGo (don't know if you've seen us talk about it on here before?) but it basically uses a WiFi connection to make calls and texts.

So - you can use this in your apartment to make calls and texts from your UK allowances without being charged. When you step out of a WiFi area it will then just charge you the normal Spanish rates.

This will be a 50p connection charge to make or receive calls. (You can only make calls up to 60mins so if you are going to go over, hang up and call again).

It will also be 8.5p per SMS you send.

Re: Travel Abroad

Cleoriff — Thu, 14 Mar 2013 11:42:27 GMT

Yes have read about TuGo, but wasnt that bothered about it (my apartment block doesn't have WiFi, I access my laptop with a dongle) Re picture messaging? if I turn off those settings as you suggest, will I be able to send pics via text as I did with my old Motorola PAYG. I dont send that many pictures (just occasional views of the SUN rising...to wind up family and friends here in UK!) PS my tariff is Unlimited.

Re: Travel Abroad

jonsie — Thu, 14 Mar 2013 11:52:44 GMT

If you are using wifi in the apartment/hotel you might want to consider downloading Whatsapp to send your picture messages from the phone. As long as your friends have the app as well, sending pictures to them will be free over wifi.

Also TuGo could help if you need to make calls over wifi which will just use your allowance.

Re: Travel Abroad

Cleoriff — Thu, 14 Mar 2013 12:00:30 GMT

Thanks all...however most of my calls and texts will be made from my apartment, and the complex is old and does not have WiFi. Any pictures I take are usually from my balcony...sea views (and gloating ones of the sun!)

Re: Travel Abroad

Anonymous — Thu, 14 Mar 2013 12:10:02 GMT

Yeah, picture messages will charge and need the internet on the phone turned on.

You can always link the phone up to your dongle and use the app mentioned above, Whatsapp, to send them back to your friends in the UK.

Re: Travel Abroad

Anonymous — Thu, 14 Mar 2013 17:50:10 GMT

Costs for Spain with O2 travel:

Outgoing calls - 50p connection charge, then out of your inclusive mins. 35p per min if you run out.

Incoming calls - 50p connection fee, no charge for first 59mins of the call - hang up if it gets to 59p to avoid charges

Texts - 8p

MMS - 25p

Data - £1.99 per day for 15mb data. Use more than this and the O2 travel bolt-on is removed leading to higher call/text costs.

Re: Travel Abroad

Cleoriff — Thu, 14 Mar 2013 18:03:20 GMT

Thanks all. All of your responses have helped a lot

Re: Travel Abroad

Anonymous — Thu, 14 Mar 2013 20:02:06 GMT

@Anonymous wrote:
Costs for Spain with O2 travel:

Outgoing calls - 50p connection charge, then out of your inclusive mins. 35p per min if you run out.

Incoming calls - 50p connection fee, no charge for first 59mins of the call - hang up if it gets to 59p to avoid charges

Texts - 8p

MMS - 25p

Data - £1.99 per day for 15mb data. Use more than this and the O2 travel bolt-on is removed leading to higher call/text costs.

Just shows what a rip off it is why is an mms from another country 10p cheaper than in the UK

Re: Travel Abroad

adamtemp64 — Fri, 15 Mar 2013 06:19:08 GMT

@Anonymous wrote:

Data - £1.99 per day for 15mb data. Use more than this and the O2 travel bolt-on is removed leading to higher call/text costs.

on personal is it not 25mb I thought it was changing for business to 15mb

Re: Travel Abroad

Anonymous — Fri, 15 Mar 2013 08:43:39 GMT

@adamtemp64 wrote:
@Anonymous wrote:

Data - £1.99 per day for 15mb data. Use more than this and the O2 travel bolt-on is removed leading to higher call/text costs.

on personal is it not 25mb I thought it was changing for business to 15mb

Not to confuse things - but as far as I'm aware this is changing on 18/03/13 to 15Mb on consumer as well as doing away with outgoing calls coming out your inclusive minutes.

I will double check this though and post back here.

We've been notifying some customers for a few weeks via SMS.

Re: Travel Abroad

adamtemp64 — Fri, 15 Mar 2013 08:52:53 GMT

@opium then why has there not been a website update like the business o2 travel page?

Re: Travel Abroad

Anonymous — Fri, 15 Mar 2013 09:18:27 GMT

It was a wap site being sent to customers for a few weeks, said it would be changing from 18th.

It was on an international wap site with "/travel-changes/" at the end of the URL but can't remember.

Just ignore me until i can get a definite link for you.

Re: Travel Abroad

Cleoriff — Fri, 15 Mar 2013 09:36:07 GMT

I am really pleased I posted my query re travel abroad. When i see all these follow on posts from the experts, re data etc, it seems to have opened up another 'can of worms'. (Doesn't affect me at all, but has been fascinating to read)

Re: Travel Abroad

Anonymous — Sat, 16 Mar 2013 10:12:01 GMT

go.o2.co.uk/traveldata

Re: Travel Abroad

adamtemp64 — Sat, 16 Mar 2013 10:27:25 GMT

@opium thanks yet more website errors the business page has that info but not pay monthly / payg