topic Re: problem with delivery in Pay Monthly

problem with delivery

Anonymous — Fri, 01 Mar 2013 16:56:48 GMT

Hi,I have a problem order 2 days ago a mobile phone which should be delivered today and I still waiting.I've got the txt message about delivery time and supposed to be between 8.30-13.30 by UKMAIL, on their website it says that the phone was delivered and signed by the recipient, but it is impossible, because waited all day and even have left no card, I tried to get through to them and nothing, now do not know what to do.

Re: problem with delivery

Anonymous — Fri, 01 Mar 2013 16:58:05 GMT

Call UKMail & ask them as once they have picked it up from O2 its UKMail problem

Re: problem with delivery

Liquid — Fri, 01 Mar 2013 19:53:36 GMT

Ukmail are a fairly shocking company at times. As Stuart said give them another call if you have no luck in sorting the issue with them.

You'll have to get straight on the phone to O2 and report the loss/theft otherwise you will end up being billed and locked into the contract without a handset.

By any chance do one of your neighbours have it? Ukmail is infamous for leaving expensive items with neighbours.

Re: problem with delivery

Anonymous — Fri, 01 Mar 2013 20:27:27 GMT

@Liquid wrote:
Ukmail are a fairly shocking company at times. As Stuart said give them another call if you have no luck in sorting the issue with them.

You'll have to get straight on the phone to O2 and report the loss/theft otherwise you will end up being billed and locked into the contract without a handset.

By any chance do one of your neighbours have it? Ukmail is infamous for leaving expensive items with neighbours.

Yodel are the same or have they changed their name again

Re: problem with delivery

Liquid — Fri, 01 Mar 2013 20:31:05 GMT

Yodel are a franchise aren't they? It's rather hit and miss with them but I believe they HO clamped down after the articles started appearing.

Re: problem with delivery

Anonymous — Fri, 01 Mar 2013 20:40:40 GMT

@Liquid wrote:
Yodel are a franchise aren't they? It's rather hit and miss with them but I believe they HO clamped down after the articles started appearing.

Never saw them down my way until the articles appeared, maybe people are receiving their parcels now

Re: problem with delivery

Liss — Thu, 14 Mar 2013 10:30:08 GMT

UKMAIL are useless! This is the second time I've been waiting for this phone to be delivered and I don't hold out much hope as all I have found about them is bad. I had the same problem of being promised delivery between 8-12 tuesday so stayed in, only find out they had attempted delivery at 1130 and left a card. Where's the card? And why didn't I hear the bell? I sent them an email after not being able to get through to anyone on the phone but have still not heard anything back.

ok rant over. Back to waiting..

Re: problem with delivery

Liquid — Thu, 14 Mar 2013 11:17:53 GMT

Apparantly I've been told if the drivers are running behind schedual its not unknown for them lie about a few deliveries being "carded" so they can stay on time and collect the rewards for sticking with time frames.

Source:friend worked for them.

Re: problem with delivery

Anonymous — Thu, 14 Mar 2013 11:22:51 GMT

We replaced Yodel as our main courier for UKMail.

UKMail are, in my experience, usually very reliable and good at deliviering within the 2 hour window they give. Also, their support staff are pretty helpful so if you give them a call and give them your consignment number they can get in touch with the depot (or even driver if necessary) and see what's going on.

Re: problem with delivery

Liquid — Thu, 14 Mar 2013 11:27:34 GMT

It's a shame O2 cannot use DPD I've never had issues with them. They give an hour long slot and stick to it. Vital for me if I'm getting kit dropped off to a site. Every hour their late costs me money which I'm unlikely to be able to claim back from the client.

Re: problem with delivery

Anonymous — Thu, 14 Mar 2013 11:29:48 GMT

We do use DPD for a lot of things.

Upgrades/New Connections tend to go through UKMail.

Everything else really is DPD. Returns/Repairs/Doorstep Swaps/Orders within contract etc. It tends to come from DPD.

I agree, I think DPD are far better.

Re: problem with delivery

Liquid — Thu, 14 Mar 2013 11:30:51 GMT

Oo I didn't realise. Any idea why uk mail are used for the former?:/

Re: problem with delivery

Anonymous — Thu, 14 Mar 2013 11:33:03 GMT

No Idea - I would assume we got a better deal with them?

They are doing a good job though - after everything with Yodel, it is essential that O2 make sure customers can trust their delivery timescales.

Re: problem with delivery

Liquid — Thu, 14 Mar 2013 13:00:18 GMT

Yodel was a farce. Not o2s fault though.

Fingers crossed uk mail sort themselves out.