topic Is This a Phone or 02 Problem? in Pay Monthly

Is This a Phone or 02 Problem?

Anonymous — Tue, 12 Mar 2013 13:26:01 GMT

My iphone5 is on contract with 02 and my wife's phone is Pay 7 Go and BOTH experience the same problem whenever we stay at this location ST3

When making a call we can hear the other party as clear as day but they cannot hear us and usually hang up after saying "Hello" several times.

When we do successfully make a call during the call again the other party cannot hear us, if we get the chance we explain this to the other party and ask that if it appears we have 'gone' to hang on as the signal will return.

Has anyone else suffered or suffering this problem and what can be done other than changing the service provider?

Thanks

Re: Is This a Phone or 02 Problem?

Anonymous — Tue, 12 Mar 2013 13:27:45 GMT

Check your connection at status.o2.co.uk

If it says it should be okay I'd call CS on 202.

Re: Is This a Phone or 02 Problem?

Anonymous — Tue, 12 Mar 2013 13:40:39 GMT

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 13:00 (refreshed hourly). Recent faults might not show yet.
- Normal coverage for Voice, Text and Email (2G)
  Making calls, sending texts, using email on your phone.
  Good outdoors. OK indoors.
  
  Normal coverage for Mobile Internet (3G)
  Fast networking. For smartphones, dongles and tablets.
  Sorry, we do not have coverage here.
  
  Normal coverage for Mobile Internet (3G900)
  Fast networking. For smartphones, dongles and tablets.
  Sorry, we do not have coverage here.
  
  Thanks for that information which shows as above but appears to contradict it's self, can you explain?
  
  Thanks

Re: Is This a Phone or 02 Problem?

MI5 — Tue, 12 Mar 2013 13:46:03 GMT

It shows there is a fault that is been worked on. The green bars beneath are the expected signal levels when all is working normally.