topic Re: PAC code in Pay Monthly

PAC code

Anonymous — Fri, 01 Mar 2013 18:47:36 GMT

I gave my pac code from orange to o2 on sunday. I spoke to an advisor again on wednesday and again last night. All promising that my number would be transfered within 24 hours. This still hasn't happened. Why? Do I need to do something with my phone? (iphone 5) apart from restart it. I also havent had any email or text conformation from o2.

Re: PAC code

Liquid — Fri, 01 Mar 2013 19:50:47 GMT

Rather weird its normally a lot faster.

Your best bet unfortunately is to chase O2 and find out what's going on. There have been a few issues between orange and O2 porting in the past but nothing recent.

You could use online chat to save yourself the call costs. They're not amazing but some of the gurus are great so its pot luck.

Give contact another try and let us know how you get on:)

Welcome to the forums:)

Re: PAC code

perksie — Sat, 02 Mar 2013 00:47:04 GMT

Moving from Orange, we see more complaints about them than any other company.

Re: PAC code

Anonymous — Mon, 04 Mar 2013 23:52:01 GMT

Still haven't had the number transferred. Was told it would happen today for the third time and still nothing. Definitely not a good start with O2. This is 8 days I've been waiting now, so my old contract has rolled over to a new month costing me more money.

Re: PAC code

MI5 — Tue, 05 Mar 2013 08:25:49 GMT

Just for your info, number porting is handled by an independent company, not O2. Orange will generate the PAC which you give to the new network who then request the port. It's all done by computers and as already mentioned there have been many issues with porting numbers from Orange to all other networks, not just O2.....

Re: PAC code

Anonymous — Tue, 05 Mar 2013 09:51:56 GMT

Spoke to O2 again and they said due to a technical glitch it hadnt gone through. And it should be done within the next 24 hours. It's taken long enough like.

Re: PAC code

Anonymous — Wed, 06 Mar 2013 10:40:26 GMT

Still not transferred. Terrible customer service.