topic Re: Problems upgrading in Pay Monthly

Problems upgrading

Anonymous — Thu, 28 Feb 2013 20:56:52 GMT

Hey all my upgrade day is today, i click on the upgrade button from myo2, and it takes me to the upgrade site, and it comes up with nothing but an "oops the page... "anyone know if that site is working?? Yeh I know I could call but they take ages to answer the phone.

Re: Problems upgrading

Anonymous — Thu, 28 Feb 2013 21:20:21 GMT

Clear your history, cache, cookies, then try again, try a different browser, if that doesn't work try web chat or cs on 202

Re: Problems upgrading

Anonymous — Thu, 28 Feb 2013 21:26:26 GMT

Tried it at work, at home, on iPad, really wanted to avoid ringing takes so long to answer 😞 cheers anyway 😉

Re: Problems upgrading

Anonymous — Thu, 28 Feb 2013 21:45:59 GMT

right click the button and copy link. then paste it here?

Re: Problems upgrading

Anonymous — Thu, 28 Feb 2013 22:23:01 GMT

https://upgrade.o2.co.uk/upgrade/shopHome/ Here u go 😉

Re: Problems upgrading

jonsie — Thu, 28 Feb 2013 22:27:25 GMT

Working fine for me using Firefox or Chrome.

Re: Problems upgrading

MI5 — Thu, 28 Feb 2013 22:35:38 GMT

Me too on Chrome.

Re: Problems upgrading

Anonymous — Fri, 01 Mar 2013 05:12:16 GMT

Ahh methinks I didn't explain properly. In myo2 I click the upgrade button and it takes me to the upgrade page where I am automatically logged in. It's not a browser message it's an O2 oops error message from O2. Thats why I was wondering if anyone had problems actually upgrading from that site as opposed to accessing it. 😉

upg

Re: Problems upgrading

MI5 — Fri, 01 Mar 2013 08:22:15 GMT

Ahh, I see, but still can't help as I'm not due an upgrade yet

Re: Problems upgrading

Anonymous — Fri, 01 Mar 2013 08:38:21 GMT

was holding on the phone, 11 mins and gave up.

Re: Problems upgrading

adamtemp64 — Fri, 01 Mar 2013 08:44:30 GMT

but 202 is free from a pay monthly phone just hang on until they answer

Re: Problems upgrading

Anonymous — Fri, 01 Mar 2013 08:45:00 GMT

You can try getting through to normal Customer Services, which may be quicker, and ask them to put you through to upgrades?

Also, have you tried this on a computer as that looks like a phone browser?

And also, does the same thing happen when you click the link you posted from this thread?

Re: Problems upgrading

Anonymous — Fri, 01 Mar 2013 08:59:16 GMT

Yep that is a Ipad browser but I get the same from chrome, explorer at work at home. Will try what you said with regard to normal customer services. I know the 202 is free but who wants to sit on a phone for over 10 minutes, things to do and an all that ; - p Think I might go with virgin £12 1200minutes, loads of text and 1gb, 1 month sim card, meaning I may have to wait for my proper end of contract in March.