topic Re: Excessive Data Usage HTC One X in Pay Monthly

Excessive Data Usage HTC One X

Anonymous — Wed, 06 Feb 2013 20:08:18 GMT

Hello all

Am new to o2 and have had my HTC One X since the beginning of this month (6 days). I have a 500mb allowance per month. I am not a big internet user, don't use facebook etc and on my old phone - a blackberry, I used about 2mb a month. In the past 6 days, with my HTC I have used 75mb, despite only using the internet for a very short time - really just to check the new phone out and literally for a couple of minutes at a time. I have noticed that just opening the chrome app used 6mb and using the internet via the browser uses approximately 2mb per minute.

I have disabled all the download sync, and most of the apps I don't use, but this has made no difference. I also switch to wifi when in a wifi zone.

Does this usage seem normal?

Many thanks

Re: Excessive Data Usage HTC One X

MI5 — Wed, 06 Feb 2013 20:16:03 GMT

The blackberry compresses data so you can't make a direct comparison. The phone should have a data usage app in settings that shows you what app is using the most data.... Just keep your eye on anything way above something else. Smartphones are designed to use data and many services (like location for example, weather etc) will be "checking in" regularly.....

Re: Excessive Data Usage HTC One X

Anonymous — Wed, 06 Feb 2013 21:26:22 GMT

Hello

Thank you for your reply. Have checked the usage tables and it is definitely the browser which is using all the data - approximately 1mb a minute of internet usage. I have disconnected weather apps etc and everything which may use background data, but it is still the same.

Perhaps this is normal, this is the first 'smartphone' I have had and thought, being a low internet user that 500mb a month would be more than enough, but I am very surprised by how much data the phone uses.

Best wishes

Re: Excessive Data Usage HTC One X

MI5 — Wed, 06 Feb 2013 22:37:41 GMT

In your Accounts settings have you got sync turned on for Internet in the Google account settings?

Re: Excessive Data Usage HTC One X

Anonymous — Wed, 06 Feb 2013 23:17:23 GMT

hello all the syncs are off including google and i only download updates when i am connected via wifi

Re: Excessive Data Usage HTC One X

Anonymous — Wed, 06 Feb 2013 23:20:34 GMT

Go into your internet app and make sure that all the pages are closed. My sister got stung a while back on her HTC when you opened a page and them opened another page on top, the page kept updating/refreshing in the back ground causing a data usage.

Re: Excessive Data Usage HTC One X

Anonymous — Thu, 07 Feb 2013 17:50:17 GMT

Many thanks for all your comments. I have made sure that everything is switched off and that there are no tabs open etc. Appart from a few 100 kb, the data is only used when I actually open the browser and use the internet. I timed it earlier, and in 1 min it had used 1mb of data. So roughly 1mb a minute. The minute I close the browser no data is used - except for minimal things in the background.

Not sure whether this is a normal level or not!

Best wishes

Re: Excessive Data Usage HTC One X

MI5 — Thu, 07 Feb 2013 20:12:07 GMT

Sounds high to me. What is the web page you are opening? Try just opening the Google search page and see what that uses....

Re: Excessive Data Usage HTC One X

Anonymous — Thu, 07 Feb 2013 20:51:16 GMT

It is the google search home page I use but it doesn't seem to matter which website I use I get the same data usage. I did use chrome once and it used 6mb straight away!

Re: Excessive Data Usage HTC One X

MI5 — Thu, 07 Feb 2013 21:08:37 GMT

Something very wrong with that. I can't think what right now, but I'll have a think about it..... Just to clarify, you have tried both Chrome and the stock phone browser and get high data usage on both?

Re: Excessive Data Usage HTC One X

Anonymous — Fri, 08 Feb 2013 07:58:12 GMT

Hello yes that's right, high data usage with both, but considerably more with chrome - only used it once and was shocked by data usage!

Re: Excessive Data Usage HTC One X

Deag — Fri, 08 Feb 2013 20:50:11 GMT

Try downloading an app called "Onavo Extend" it will compress data and make you use less, especially useful when roaming.