topic Re: Accessing my account (view bills online) etc in Pay Monthly

Accessing my account (view bills online) etc

Anonymous — Mon, 28 Jan 2013 13:57:39 GMT

I may (or may not) have created a profile in My 02 a VERY long time ago. I have created a new profile to try to sort my bill out and CANNOT access My Account - I keep getting this response :

The username & password you signed in with not showing your bill?

i have now changed my password twice (?) via the link in my Inbox and still no luck...can anyone help please?

My bill was overdue, I paid with debit card via phone number txtd to me. I have an auth code for payment but my calls are still barred (from Friday)??

Cheers.

Re: Accessing my account (view bills online) etc

Anonymous — Mon, 28 Jan 2013 14:24:57 GMT

It seems that the email address may still be linked to the old account.

You can call O2 and ask for your new username/password and ask if they can perhaps link your email address up to the new account.

If your bill has definitely been paid and you have a reference number, the IVR payment option can take up to 24 hours fo rbars to be removed but if it has been since Friday then something has probably gone wrong. Have you turned the phone off and back on after the 24 hours to see if you get service?

As I say - a quick call and they can sort this for you.

Re: Accessing my account (view bills online) etc

Anonymous — Mon, 28 Jan 2013 15:13:36 GMT

Thanks for your recommendation. Do you have the correct number to call?
Thx in advance

Re: Accessing my account (view bills online) etc

jonsie — Mon, 28 Jan 2013 15:16:20 GMT

Just call 202 from your mobile.

Re: Accessing my account (view bills online) etc

Anonymous — Mon, 28 Jan 2013 15:16:39 GMT

202 from a Pay Monthly Handset

4445 from Pay and Go

Landline: 0844 809 0202

Or http://www.o2.co.uk/contactus