topic Re: Problems with buying more data pay monthly in Pay Monthly

Problems with buying more data pay monthly

Anonymous — Mon, 14 Jan 2013 13:21:08 GMT

Hi guys,

I'm new here but 02 are REALLY annoying me...

I have a contract (pay monthly) and a £6 500MB data allowance. For months this has been used within a few days without me using my internet much at all. anyway got that sorted - turns out 02 updates ur apps after midnight (another way to make money id say!) and it used up all my internet. they therefore told me to manually turn it off - now since then (and downloading the android Onavo app which lets me see how much i have used) it has lasted for almost the month.

However this month i needed a bit extra therefore purchased the "one off 100MB data" bolton. this lasted a few hours and my internet was manually turned off. this has happened a lot with this one off purchase ive made recently.

Is anyone else having this problem and is this "one off" purchase just another way for o2 to do us over as the data lasts no time at all?

Re: Problems with buying more data pay monthly

MI5 — Mon, 14 Jan 2013 09:41:24 GMT

The data lasts until you use it. It sounds like you have something set on your phone that is syncing excessively. I have 500mb a month and rarely use 300Mb. I also use wifi where possible and obviously don't stream movies. music or video's when on my data plan connection.

Re: Problems with buying more data pay monthly

jonsie — Mon, 14 Jan 2013 12:18:52 GMT

I'm not sure but it's possible that if you have gone over your data allowance and you purchase a further data bolt on, any amount you have gone over could be taken out of your added bolt on. Perhaps someone can confirm or state that this isn't the case based on their own experience?

Re: Problems with buying more data pay monthly

MI5 — Mon, 14 Jan 2013 12:35:43 GMT

Yes jonsie, that is correct. If you had gone over (in throttle mode) by 25mb and then bought a 100mb yoou would only have 75mb to use. Seems a little unfair but them's the rules......

Re: Problems with buying more data pay monthly

jonsie — Mon, 14 Jan 2013 12:37:49 GMT

So 100 Mb isn't going to stretch very far once you've gone over your normal allowance.

Re: Problems with buying more data pay monthly

MI5 — Mon, 14 Jan 2013 13:37:57 GMT

You are better off waiting until your next bill period as you would get your full allowance back then.