topic Re: o2 Unlimited in Pay Monthly

o2 Unlimited

Anonymous — Wed, 24 Oct 2012 22:57:55 GMT

I topped up a couple days ago (£15), but texting and calling my girlfriend who is on o2 has been taking credit, I have no idea why, she is definitely on o2. I double checked if I'm on the right tariff and I am, it isn't any internet charges my data traffic is off.

Re: o2 Unlimited

jonsie — Thu, 25 Oct 2012 11:19:23 GMT

Speak to customer service by calling 4445 or use the chat link in my signature or look in My O2 to check the tariff is active. If you have just changed it may not be active until the anniversary date. Any incorrect charges will be refunded.

Re: o2 Unlimited

Anonymous — Fri, 04 Jan 2013 22:13:46 GMT

Having SImilar problem I have just moved from PAYG o2 unlimited to a monthly contract and all friends family on O2 Unlimited are being charged for calling me. Can this be right?

Re: o2 Unlimited

jonsie — Fri, 04 Jan 2013 22:16:08 GMT

It can take a couple of days for your number to re-register on the system when you move from one platform to another.

Re: o2 Unlimited

Anonymous — Fri, 04 Jan 2013 22:18:09 GMT

just moved today so hopefully will fix itself - otherwise friends have promised to stop calling me...;)

Re: o2 Unlimited

jonsie — Fri, 04 Jan 2013 22:19:11 GMT

Sure it will be sorted soon for you.