topic Re: Formal complaint in Pay Monthly

Formal complaint

Anonymous — Sun, 04 Nov 2012 18:01:13 GMT

As I know of no other way to do this I will place it here.

I would like to make a formal complaint against the chat operative Jacinta as she would not sort out my issue or get someone who could so she just transferred me to another chat operative who also cannot sort this issue (those at 02 can access the transcript of this still ongoing conversation that is presently with a Christo.

Re: Formal complaint

MI5 — Sun, 04 Nov 2012 18:03:19 GMT

Chat is not really very good at sorting issues out (OK for run of the mill stuff but nothing specialised). You are better off calling CS on 202 (contract) or 4445 (PAYG).

Re: Formal complaint

jonsie — Sun, 04 Nov 2012 18:04:58 GMT

Formal complaints can be made following the steps in the link below. Try talking to customer service first.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

Re: Formal complaint

Anonymous — Sun, 04 Nov 2012 18:08:36 GMT

I called 202 three days ago and they still have not sorted it

Re: Formal complaint

MI5 — Sun, 04 Nov 2012 18:29:59 GMT

If you have a valid issue CS will sort it out for you. Sometimes though customers have expectations which exceed reality. Without knowing the details of your issue it's difficult to comment or advise further....

Re: Formal complaint

Anonymous — Sun, 04 Nov 2012 19:43:13 GMT

chat is naff for expecting too much to be done, email complaints take 5-7 working days to get a reply, phone 202 from your pay monthly mobile

Re: Formal complaint

Anonymous — Fri, 04 Jan 2013 19:19:38 GMT

your lucky i just got phone put down on me. customer service is appalling, plus their automated service is customer lazy and only add to fuel to an already burning fire how stupid are these companies... all they want is your money through constant greed and not really interested in you as a customer or giving service where you can speak to a human being because annoying automated messages which run up your bill and again lines their pockets and saves on wages..pure greed all the big companies are the same.

Re: Formal complaint

perksie — Fri, 04 Jan 2013 19:24:20 GMT

@Anonymous wrote:
your lucky i just got phone put down on me. customer service is appalling, plus their automated service is customer lazy and only add to fuel to an already burning fire how stupid are these companies... all they want is your money through constant greed and not really interested in you as a customer or giving service where you can speak to a human being because annoying automated messages which run up your bill and again lines their pockets and saves on wages..pure greed all the big companies are the same.

Strange, CS calls are free for Pay Monthly and 25 pence for Pay and Go customers.

Hardly going to break the bank are they?

Re: Formal complaint

MI5 — Fri, 04 Jan 2013 19:45:17 GMT

I don't think your answer will be seen as "convenient" perksie

Re: Formal complaint

perksie — Fri, 04 Jan 2013 19:54:17 GMT

@MI5 wrote:
I don't think your answer will be seen as "convenient" perksie

I'm still trying to figure out what "customer lazy" means!

Re: Formal complaint

MI5 — Fri, 04 Jan 2013 19:58:08 GMT

@perksie wrote:
I'm still trying to figure out what "customer lazy" means!

Don't know 'cause we're "stupid"

Re: Formal complaint

perksie — Fri, 04 Jan 2013 20:08:23 GMT

That figures....!

Re: Formal complaint

jonsie — Fri, 04 Jan 2013 23:50:44 GMT

Who you calling stupid

Re: Formal complaint

Anonymous — Thu, 21 Nov 2013 19:18:36 GMT

Well, it's great of them to suggest calling 202, but since they have disconnected my service altogether, I can't even call 202. Been stuck for 5 days abroad with no mobile connection, despite having paid the bill. This is next level failures in customer service.

Re: Formal complaint

Anonymous — Thu, 21 Nov 2013 19:20:13 GMT

I have wasted 1,5 hours chatting to 2 various people, and was offered to be transferred to a THIRD one after that!

Re: Formal complaint

perksie — Thu, 21 Nov 2013 19:44:42 GMT

@Anonymous wrote:
Been stuck for 5 days abroad with no mobile connection, despite having paid the bill.

Are you saying O2 have caused you a problem by cutting off your phone because you didn't pay the bill on time?

They tend to do that, they'll charge you to re-connect it too.

Re: Formal complaint

jonsie — Fri, 22 Nov 2013 04:17:09 GMT

Do you have a direct debit set up?

Are you saying the bill was paid on time but you were disconnected?