topic Unreasonable Contract in Pay Monthly

Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 17:43:46 GMT

Hi I am writing to complain about my contract I get 900 mins unlimited texts and a 500MB Internet bolt on totalling £42, this is for an iPhone4 8GB. For this price other companies do so much better, eg three do 1000Mins 5000 Texts and unlimited Internet for £40. Even ,y iPhone 5 contract is better than this for the same price from Vodafone. Is there anyway mine can be made to be more reasonable? I understand it's a older contract but my Vodafone contract from two years ago wad an iPhone 4 16GB and had better mind and net than this for £40.

Re: Unreasonable Contract

perksie — Mon, 24 Dec 2012 17:46:53 GMT

How can you complain about a contract after you have taken it out?

What do you expect to happen?

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 17:51:47 GMT

A change in price or an upgrade to what i get. I have been able to do this with other providers i would hope o2 would be the same. If i cant atleast try than whats the point in customer service to begin with? If i feel im not getting my moneys worth im sure im entitled to say so..

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 17:55:22 GMT

I'm not being funny but you took the contract out knowing what you were getting if other networks are offering a much better deal why didn't you go with them?

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 17:58:22 GMT

I took this contract out a year ago when i had just started work there were only a handful that would accept me for credit. More importantly this isnt my contract its in my name and i pay for it but it is my sister that uses it and the phone. She chose the contract, i am trying to make sure i get my moneys worth.

Re: Unreasonable Contract

Bambino — Mon, 24 Dec 2012 18:11:12 GMT

So O2 accepted you for credit a year ago, and you've been paying this contract that someone else chose for that year without saying anything. Now you've seen that other networks are offering what you get for less, and you want O2 to renegotiate your contract because you feel you're not getting your money's worth. Are you serious?

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 18:14:08 GMT

Look if theres nothing they can do just say it, dont keep replying with crap like this it isnt exactly helping is it? And if im not getting my moneys worth why cant i try to reason with them to get a little more for my money?

Re: Unreasonable Contract

Bambino — Mon, 24 Dec 2012 18:25:59 GMT

This is a customer forum and there's no one here who can do anything for you. If you want to talk about crap, start with you beginning this thread. You're the one paying for the contract. You're the one who agreed to it. Bite the bullet and deal with it. You won't get it changed.

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 18:40:22 GMT

This is seriously the way you treat people coming here? Im not being funny but all i came here for was to see if there was anything that could be done and youve been nothing but rude to me? And as for not getting it changed if you had said that from the start rather than the sarcastic "Are you serious" comments we would have been done alot sooner.

Re: Unreasonable Contract

Bambino — Mon, 24 Dec 2012 18:45:57 GMT

The contract you took out isn't unreasonable. Your attitude about it is. If you think you're being treated unfairly because someone else on another network is getting what you are getting for less than what you're paying, call Customer Services on 202 and take it up with them.

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 19:02:48 GMT

Problem is you agreed to a contract that was ok when you took it out last year, companies will always aim to provide a better deal than a competitor. You definitely won't find any movement on the contract whether to reduce the payment or up the minutes/internet - the cost would have been set against the handset provided and lets face it iphones aren't exactly cheap!! If you had a Vodafone contract with a better phone and better tarrif etc and you've had that for 2 years, why didn't you take out a second contract with them for your sister? Often mobile providers will be happier to provide a second line against an already established account. Just wondering about the latter tbh.

Re: Unreasonable Contract

MI5 — Mon, 24 Dec 2012 19:18:11 GMT

If you check your account in "My O2" you might have the option to reduce your tariff which will reduce your costs but also the amount of minutes/texts you get.

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 19:24:02 GMT

Thanks for the reply VickieF i never thought about that at the time to be honest it was abit of a rush to get her a phone as her last contract had ended. Thank you for the reply though was very definitive and helpful had i gotten this from one of the others we wouldnt have a two page thread now I will just wait another year and take out a new contract with a better provider.

Re: Unreasonable Contract

Liquid — Mon, 24 Dec 2012 21:03:05 GMT

Another option would be to see how much you can get for the phone it may be enough to pay off the contract it even a large chunk of it. Then you'd be free to get a more competitive tarif

Re: Unreasonable Contract

Anonymous — Mon, 24 Dec 2012 21:47:16 GMT

The price is right for the contract that was chosen, just because you don't want to pay the reasonable amount doesn't mean you can get out of it, especially after a year when its a 2 year contract, next time read the small print, look at the tariffs carefully or go on simplicity or pay as you if you will choose a high end phone, you have to accept the reasonable cost

Re: Unreasonable Contract

perksie — Mon, 24 Dec 2012 22:01:26 GMT

All you can do is ring O2 and ask if you can reduce it, but I doubt they can.

Re: Unreasonable Contract

jonsie — Mon, 24 Dec 2012 23:18:52 GMT

Give them a call, you don't ask you don't get.

Re: Unreasonable Contract

Liquid — Mon, 24 Dec 2012 23:26:45 GMT

You could always downgrade the tariff if your on an older contract your not bound by the latest T&Cs. (You'll be able to downgrade)