topic Re: Mast has gone down again SO51 in Pay Monthly

Mast has gone down again SO51

Anonymous — Sun, 23 Dec 2012 10:39:09 GMT

Hi my local mast has gone down again and all the O2 phones in the house have 1 bar or no signal, please fix this ASAP! Post code is SO51

Re: Mast has gone down again SO51

adamtemp64 — Sun, 23 Dec 2012 10:43:58 GMT

http://status.o2.co.uk/ shows o2 know there is an issue as to timescales only o2 will know and they never say.

Just ring customer services when you can and complain that it has gone down again if it has happend recently.

P.s. we are all customers here helping each other

Re: Mast has gone down again SO51

Anonymous — Sun, 23 Dec 2012 10:51:50 GMT

I rang customer services and they said they know about the fault in Romsey and a technician is on his way.

http://status.o2.co.uk/ says "Sorry a phone mast close to you isn't working" but it also says

"Normal coverage for Voice, Text and Email (2G)",

"Normal coverage for Mobile Internet (3G)",

"Normal coverage for Mobile Internet (3G900)"

Which just isn't true!

Re: Mast has gone down again SO51

adamtemp64 — Sun, 23 Dec 2012 11:11:00 GMT

the bit below with the green bars is for when coverage is normal and not subject to a red or orange circle on the first line.

Re: Mast has gone down again SO51

perksie — Sun, 23 Dec 2012 13:08:13 GMT

Why do people have so much trouble understanding the status page, it seems obvious to me?

Re: Mast has gone down again SO51

jonsie — Sun, 23 Dec 2012 15:34:07 GMT

Yep straightforward enough.

Re: Mast has gone down again SO51

Anonymous — Mon, 24 Dec 2012 13:28:26 GMT

well the fact is that the mast is still down and has been for over 24 hours now

Re: Mast has gone down again SO51

perksie — Mon, 24 Dec 2012 13:34:32 GMT

Well no doubt with half the country under water right now the network engineers are fairly busy, I don't expect they will take any longer than necessary to get it fixed.