topic Re: cannot access my voicemail on pay and go go in Pay Monthly

cannot access my voicemail on pay and go go

Anonymous — Tue, 27 Nov 2012 22:25:31 GMT

Every time I try to read my voicemails I get re-directed to the top up options,I am on the pay and go go tariff which has an automatic top up every month on the due date,Also every time I make a call I get "your balance is low" when I find it hard to use 500 mins in a month,Can any one explain why this is happening.

Re: cannot access my voicemail on pay and go go

MI5 — Tue, 27 Nov 2012 22:27:42 GMT

Calls to voicemail are chargeable on PAYG so don't come out of your allowance. You need to add credit on top of the monthly allowance cost to get access to voicemail and stop the annoying messages.

Re: cannot access my voicemail on pay and go go

jonsie — Tue, 27 Nov 2012 22:27:55 GMT

Voicemail isn't free and therefore does not constitute part of your tariff. To access voicemail you need sufficient credit on your phone.

Re: cannot access my voicemail on pay and go go

jonsie — Tue, 27 Nov 2012 22:28:30 GMT

snap!

Re: cannot access my voicemail on pay and go go

Anonymous — Tue, 27 Nov 2012 22:40:13 GMT

Many thanks for the answer.

Re: cannot access my voicemail on pay and go go

Anonymous — Thu, 29 Nov 2012 09:59:37 GMT

I just signed up today, and found the same problem, thanks to this forum for solving, but I didnt see mention of this anywhere when I signed up. IMO this is a scam. Adios Telefonica, I'll be moving to Vodafone ASAP.

Re: cannot access my voicemail on pay and go go

adamtemp64 — Thu, 29 Nov 2012 13:27:57 GMT

it is clearly stated on the tariff page http://shop.o2.co.uk/tariffs/Pay_and_Go just click view details voicemail charged at 15p per call

Re: cannot access my voicemail on pay and go go

MI5 — Thu, 29 Nov 2012 13:32:18 GMT

@Anonymous wrote:
I'll be moving to Vodafone ASAP.

Good luck with that move. Voda charge 25p to access voicemail on their PAYG tarrif....... Calls 25p a minute to any UK standard landline (beginning 01, 02, 03) or mobile Voicemail 25p a minute Picture message 36p each Texts 12p per text Internet £1 per day for 25MB up to a maximum of 125MB per day then charged at 4p per MB thereafter

Re: cannot access my voicemail on pay and go go

jonsie — Thu, 29 Nov 2012 14:15:23 GMT

Anyone wanting free voicemail should go Simplicity monthly or 12 monthly.