topic Re: pac code in Pay Monthly

pac code

Anonymous — Tue, 06 Nov 2012 13:39:26 GMT

does anyone know the O2 number to call to get my PAC code ???? on;line help is sueless for this...

Re: pac code

Liquid — Tue, 06 Nov 2012 13:44:33 GMT

Phone 202 if on contract or 4445 from PAYG. Ask for a PAC they'll put you through to retentions and they'll sort it out.

Re: pac code

perksie — Tue, 06 Nov 2012 13:44:58 GMT

See "Contact us" at the bottom of the page.

Re: pac code

Anonymous — Wed, 07 Nov 2012 19:05:01 GMT

.. 'contact us' is a laugh, I've been trying to do that over the past week:

A) the '202' number (or whatever) of course just takes you to an automated phone menu system, and after the inevitable drill down to ind the 'get your PAC code' option - ... it puts you (well, me) on indefiinite hold (I have tried it siz times, each time, hold >= 30 mins...)

b) the Lucy guru droid just states what a pac code is, not what MY pac code is, so she is useless

c) your online (I assume human) guru's tell me that - hey - surprise - they cannot give me a PAC code, and cld I pls try calling 202.......

Be honest with yourself : as a comms company, you ONLY want comms that are of benefit to the company : any unwelcome comms, such as request to end contract, etc, are de-proiritises so as to incentivise the customer to give up trying and ... just keep on.

Your own response to this thread (a simple 'contact us') (not 'here's my direct line, pls contact me...') illustrates this perfectly. I have contacted you via this forum. You have failed to contact me back.

Stop press : I am in the process of filing a complaint with Ofcom.... and guess what - I've been contacted (just like that!!!!) to ask why !!!! is this coincidental?

I suggest to any readers of this forum thread that if they are having trouble getting a PAC code to go immediately to Ofcom - don't wait round.

Re: pac code

perksie — Wed, 07 Nov 2012 19:10:08 GMT

@Anonymous wrote:
Your own response to this thread (a simple 'contact us') (not 'here's my direct line, pls contact me...') illustrates this perfectly. I have contacted you via this forum. You have failed to contact me back.

We are only customers here the same as you, you cannot contact O2 directly through this forum.

Re: pac code

Anonymous — Wed, 07 Nov 2012 19:24:26 GMT

he offered you the correct advice, no need to be sarcastic & rude, you really do need to contact cs for this

Re: pac code

Liquid — Wed, 07 Nov 2012 19:44:25 GMT

Glad you've got your PAC, the doors over there>>

We are customers like yourself. I can understand being irratated but if one of my staff was doing a job for you and you spoke to them with such conceit I'd be more than happy for them to "educate" you.

If this causes offence I apolagise(Ish) have some respect for the people around you.

Re: pac code

Anonymous — Wed, 07 Nov 2012 19:45:49 GMT

if you were antagonistic towards him then you deserve such a response

Re: pac code

Liquid — Wed, 07 Nov 2012 19:46:57 GMT

I didn't think I was? Was I?:(

Re: pac code

Anonymous — Wed, 07 Nov 2012 19:48:14 GMT

not you lol, i meant the op, cant work out the quote function so sorry if it looked like that

Re: pac code

Liquid — Wed, 07 Nov 2012 19:49:22 GMT

Haha no worries. Thought I was more out of line that I intended to be:)

Re: pac code

Anonymous — Wed, 07 Nov 2012 19:50:45 GMT

nah thats usually me as i tend to be very direct & blunt

Re: pac code

Liquid — Wed, 07 Nov 2012 19:51:58 GMT

It will be deleted shortly I imagine and I don't blame the mods at all. Just hope the op reads it before its gone.

Might have its intended effect:(

Re: pac code

Anonymous — Wed, 07 Nov 2012 19:52:57 GMT

yeah then he'll get a warning then get out of his pram again