topic Re: MyO2 has gone to pants in Pay Monthly

MyO2 has gone to pants

CorGre — Sun, 25 Jan 2026 11:17:39 GMT

Whats going on with the MyO2 redesign? I cant view all my bills, only the first number on the account. When I try and access the bills for the other two numbers it keeps defaulting to the same number. The MyO2 App is terrible for viewing bills.

Re: MyO2 has gone to pants

darrenney02 — Sun, 25 Jan 2026 11:57:51 GMT

There have been a few reports of minor problems with the My o2 app and My o2 on the website in the last month or two. Ever since they updated it to a new look and started moving customers to their new billing system.

Even I was getting motor problems a short while back.

Re: MyO2 has gone to pants

madasaf1sh — Sun, 25 Jan 2026 14:04:20 GMT

It seems to be flakiest of platforms at the moment @CorGre and to be honest..

The billing platform migration for pay monthly was completed ages ago, this just seems to be a UI change, and one that hasnt gone very well (surprise surprise)..

Re: MyO2 has gone to pants

TallTrees — Sun, 25 Jan 2026 14:07:32 GMT

@CorGre

And no community for months

Community Update: Upcoming Downtime

Kei-M_O2

Community Manager

on ‎**Personal info**26 13:52

Options

Hi everyone 👋

Just a heads‑up that the community will have some downtime at the end of the month. We’re moving to a new platform as our agreement with the current provider is ending. This migration will take a little while as we move everything over. The community will switch to read‑only next week before going offline for a bit.

We’re also taking this opportunity to bring the Virgin Media and O2 communities together. Our aim is to merge as much as we can - posts, stats, member accounts, the lot.

Thanks so much for everything you’ve contributed so far. From me and the whole community team, we really appreciate it - and we’ll see you on the other side!

Re: MyO2 has gone to pants

darrenney02 — Sun, 25 Jan 2026 14:29:42 GMT

Hopefully the community forms will be back with no problems. Unlike when the upgraded the My o2 app and My o2 website.

Re: MyO2 has gone to pants

TallTrees — Sun, 25 Jan 2026 17:55:47 GMT

Hi @darrenney02

We are all hoping too 🙏