Very poor customer services

irishlad2026 — Wed, 21 Jan 2026 15:08:04 GMT

Dear O2 Complaints Team,

This email constitutes my final complaint regarding the handling of my account and the ongoing failure to resolve a serious service error.

Over three weeks ago, I formally requested a deadlock letter. To date, I have received no response and no explanation for this delay. This is a clear failure to follow O2’s own complaints procedure.

More concerning is the fact that one of my mobile numbers was disconnected in error. I was repeatedly assured that the number would be reconnected, yet this has not happened. These assurances were incorrect and misleading, and the situation remains unresolved.

I have:

Raised a formal complaint
Requested a deadlock letter
Contacted O2 multiple times
Provided all requested information
Attempted escalation via executive contact channels

Despite this, I have been met with silence, broken promises, and a complete lack of accountability.

This situation has caused significant inconvenience and distress. The incorrect disconnection of my number, combined with O2’s failure to engage meaningfully with my complaint, is unacceptable.

I am now formally requesting:

Immediate written confirmation of why my number was disconnected in error
A clear resolution to the issue, including reconnection or a full explanation if reconnection is not possible
Appropriate financial compensation for loss of service, inconvenience, and poor complaint handling
The immediate issue of a deadlock letter if this matter cannot be resolved without further delay

If I do not receive a substantive response within 7 days, I will escalate this matter to CISAS without further notice, including a claim for compensation and a full review of O2’s failure to follow its complaints process.

Please note that all correspondence, timelines, and evidence are being retained for escalation.

I expect this matter to be treated with the seriousness it warrants.

Yours faithfully,

Re: Very poor customer services

Enlli — Wed, 21 Jan 2026 15:37:23 GMT

Sorry, only customers left on this Community now, so there is no one from O2 who will read your complaint

Re: Very poor customer services

Anonymous — Wed, 21 Jan 2026 15:52:53 GMT

This is a forum between customers. You need to send your post in writing to O2 HQ.

We are not O2.

However we like to help people.

You could write to

Telefonica UK Ltd

500 Brook Drive

READING

Berkshire RG2 6UU

topic Re: Very poor customer services in Pay Monthly

Very poor customer services

I am now formally requesting:

Re: Very poor customer services

Re: Very poor customer services