O2 refund followed by debt collection

Katharv — Wed, 21 Jan 2026 11:25:38 GMT

I cancelled my contract and paid my final bill. O2 refunded the amount that I paid. Now I’m being chased by a debt collection agency for the same amount. Has anybody had any luck resolving this? I feel it is grossly unfair to ruin someone’s credit rating over their own error. I emailed the complaints department and have not had a response.

Re: O2 refund followed by debt collection

MI5 — Wed, 21 Jan 2026 11:45:12 GMT

@Katharv

Complaints can take up to 8 weeks.

Nothing else you can do except wait for a response.

Code of practice and escalation if needed here Customer Complaints Code

topic Re: O2 refund followed by debt collection in Pay Monthly

O2 refund followed by debt collection

Re: O2 refund followed by debt collection