https://community.o2.co.uk/t5/Pay-Monthly/Switch-up/m-p/1824818#M293013 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5750796">@Tweets</a>&nbsp;</P><P><BR />You are best going into store, and they can do the switchup straight away with the different IMEI. and to be honest this is the best way to do it..&nbsp;<BR /><BR />Otherwise you will need to call o2 and ask them to change it, but you could and will be waiting days or weeks for it to be done <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Wed, 14 Jan 2026 11:52:46 GMT madasaf1sh 2026-01-14T11:52:46Z https://community.o2.co.uk/t5/Pay-Monthly/Switch-up/m-p/1824817#M293012 <P>So I had my phone swapped through O2 insurance and now the imei number is different to what's on my account and I can't do switch up online</P><P>Is there anyway to get the IMEI number changed on my account to do switch up online?</P> Wed, 14 Jan 2026 11:46:36 GMT https://community.o2.co.uk/t5/Pay-Monthly/Switch-up/m-p/1824817#M293012 Tweets 2026-01-14T11:46:36Z https://community.o2.co.uk/t5/Pay-Monthly/Switch-up/m-p/1824818#M293013 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5750796">@Tweets</a>&nbsp;</P><P><BR />You are best going into store, and they can do the switchup straight away with the different IMEI. and to be honest this is the best way to do it..&nbsp;<BR /><BR />Otherwise you will need to call o2 and ask them to change it, but you could and will be waiting days or weeks for it to be done <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Wed, 14 Jan 2026 11:52:46 GMT https://community.o2.co.uk/t5/Pay-Monthly/Switch-up/m-p/1824818#M293013 madasaf1sh 2026-01-14T11:52:46Z