Airtime lines disconnected following tariff hike -now cant see my device plans

Brainchild — Sun, 11 Jan 2026 13:24:32 GMT

Hi.

Up until recently I had 8 lines with O2. Last month I cancelled 7 of those lines following the price rised O2 had announced. I was told I was in my legal right to do so and there were no additional termination charges to pay other than my usage over the 30days from the request of disconnection. I was also informed I would be able to pay the device plans as normal monthly.

Today I have logged into my account and can only see one number (the one i didnt cancel the airtime on) but cannot see the other 7 accounts which still had device payments outstanding.

How am I supposed to pay for these now? I paid these manually online and not via dd.

I asked an agent on the app chat but they are clueless and dont seem to be able to assist.

Any ideas what is going on?

Re: Airtime lines disconnected following tariff hike -now cant see my device plans

MI5 — Sun, 11 Jan 2026 13:44:36 GMT

@Brainchild

You need to set up a payment plan, a direct debit is assumed to be in place.

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

topic Airtime lines disconnected following tariff hike -now cant see my device plans in Pay Monthly

Airtime lines disconnected following tariff hike -now cant see my device plans

Re: Airtime lines disconnected following tariff hike -now cant see my device plans