topic Re: Switch up in Pay Monthly

Switch up

katiep51 — Sat, 10 Jan 2026 09:08:00 GMT

Someone help me because it’s driving me mad.

I have switch up. I have one more 90 days one I can do before the 11 months change starts.

I go through to checkout and I get the no more connections allowed error message. I tried last week to do it, called in and I was on the phone for nearly 2 hours while the representative tried to do the order even though I told her it wouldn’t work.

Last time it happened I called in and was put through to a different team that did something and I was able to do it online.

I can’t get into a branch due to severe agoraphobia and my nearest branch being 15 miles away from me.

Thanks for reading.

Re: Switch up

Enlli — Sat, 10 Jan 2026 09:19:43 GMT

Probably best to contact the sales team as they should be able to help

You can message them on Social Media Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Re: Switch up

katiep51 — Sat, 10 Jan 2026 09:40:33 GMT

I tried that last time and l spent nearly 2 hours on the phone just for them to get the same error message.

Re: Switch up

katiep51 — Sat, 10 Jan 2026 10:01:20 GMT

Spent another 35 mins on the phone and still no help. I also wasn’t put through to the UK call centre.

Re: Switch up

MI5 — Sat, 10 Jan 2026 11:34:19 GMT

@katiep51

The only way you can fix this is by paying off one of your accounts if you have he maximum you're allowed or by doing the switch up in store as they can override the system.