topic Re: Upgrade in Pay Monthly

Upgrade

donny0220 — Sat, 08 Mar 2025 23:25:04 GMT

Hello i was told that after having this pay monthly sim for 6 months i can upgrade to a phone but whenever i try to upgrade i get rejected, i feel like i have been lied to which makes me even more disappointing. what do i have to do to be able to upgrade pleae?

Re: Upgrade

Cleoriff — Sat, 08 Mar 2025 23:28:30 GMT

@donny0220

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2

Re: Upgrade

Enlli — Sun, 09 Mar 2025 08:50:49 GMT

We have heard this lot's of times. The truth is things are not that simple when it comes to Credit Checks.

Yes paying regularly, especially by direct debit, will improve your chances but there are no guarantees

Re: Upgrade

ydcp79 — Wed, 07 Jan 2026 09:50:09 GMT

you are not alone, I was sold a sim only contract and told that if I paid my bills correctly, I could upgrade to a device after 3 months without credit check. now after 3 months and tied to a contract, they say the information was given in error even though I know plenty of people with o2 that upgrade in the past and not only they didnt have a credit check (as already 1 is done when ordering a sim) but they got the upgrade device without upfront payment

o2 is not what it used to be since Virgin took control, they dont even allow you to raise complaints over the phone as I have tried many times and tell you to find the address and send a complaint later(as tgey know people wont bother and give up)

Re: Upgrade

MI5 — Wed, 07 Jan 2026 09:54:15 GMT

@ydcp79

make a complaint

Re: Upgrade

Enlli — Wed, 07 Jan 2026 10:55:46 GMT

As stated, complain.

All device plans are credit checked, even if you are upgrading to a new device after two or three years.

Re: Upgrade

MI5 — Wed, 07 Jan 2026 12:11:37 GMT

Changes to credit checking process were introduced by VM.

O2 never credit checked upgrades previously.

Re: Upgrade

Enlli — Wed, 07 Jan 2026 13:25:32 GMT

@MI5 wrote:
Changes to credit checking process were introduced by VM.
O2 never credit checked upgrades previously.

Obviously the agent thought we were on the old system or else they were telling porkies