https://community.o2.co.uk/t5/Pay-Monthly/Upfront/m-p/1824180#M292956 <P>Hi I placed an order but was unsuccessful but the upfront money came outta my bank how do I get this back&nbsp;</P> Mon, 05 Jan 2026 12:54:41 GMT Chazza 2026-01-05T12:54:41Z https://community.o2.co.uk/t5/Pay-Monthly/Upfront/m-p/1824180#M292956 <P>Hi I placed an order but was unsuccessful but the upfront money came outta my bank how do I get this back&nbsp;</P> Mon, 05 Jan 2026 12:54:41 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upfront/m-p/1824180#M292956 Chazza 2026-01-05T12:54:41Z https://community.o2.co.uk/t5/Pay-Monthly/Upfront/m-p/1824181#M292957 <P>The up front money will be held by your bank as a pending payment. O2 don't have it.</P><P>When O2 doesn't call on it then it returns into your account.</P><P>The actual timescale will be down to the bank</P> Mon, 05 Jan 2026 12:59:28 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upfront/m-p/1824181#M292957 Enlli 2026-01-05T12:59:28Z