topic Re: Fraud SCAM in Pay Monthly

Fraud SCAM

FraudScam — Mon, 01 Dec 2025 16:36:23 GMT

A few weeks ago, I was scammed, and I still have no idea how it happened. Here’s what went down:

✅First, I got an email saying “Congratulations! Your contract has been upgraded to include extra £XX, and now you have unlimited internet calls and messages.”
✅Right after that, another email said my zero cap was removed.
✅Then, I received a notification about a Google Play purchase of just under £150 on my O2 account?! How is that even possible?

I checked my Google Play account—there have been no purchases in the last 12 months. I never agreed to any of this, never signed any papers, and never provided a digital signature.

I’m struggling to get answers or revert to my previous contract. Has anyone else gone through something similar? Any advice would be appreciated!

Re: Fraud SCAM

MI5 — Mon, 01 Dec 2025 16:49:34 GMT

@FraudScam

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

Re: Fraud SCAM

Misssohara — Fri, 19 Dec 2025 00:08:07 GMT

I was also scammed 1st December - 4 extra eSIMs taken out in my name, thousands £££ spent on my account. I’m still at war getting my phone number unblocked. O2 have not told me how someone can take out 4 accounts in my name in the middle of the night without my signature or word

Re: Fraud SCAM

Misssohara — Fri, 19 Dec 2025 00:08:41 GMT