topic Re: Using Switch-up to leave in Pay Monthly

Using Switch-up to leave

RobFo — Wed, 17 Dec 2025 23:25:32 GMT

I am currently in a contract and I am able to switch-up. However, I was hoping to go in-store and switch-up, hand in my old phone, and then return the new phone I receive, before then leaving o2. I am wondering if this is possible as I've heard conflicting reports. I know if I do the switch-up online, I have to send the phone away and this can take a bit to get processed so though going in-store would be the best option. I also don't know how quickly I can return the new phone (I know it has to be within 14 days) and if I should do at same branch etc. I just want to be left with a rolling airtime that I can use a PAC code to transfer to another network.

Main reason for leaving may be obvious as of late but I'm also just not getting the signal I need, where I need it.

Re: Using Switch-up to leave

MI5 — Wed, 17 Dec 2025 23:42:51 GMT

@RobFo

a previous thread here https://community.o2.co.uk/t5/Pay-Monthly/Use-switch-up-to-cancel-a-contract/m-p/1801894

Re: Using Switch-up to leave

RobFo — Thu, 18 Dec 2025 00:04:41 GMT

Thanks for your reply, however the quote you mentioned on this thread is from the section of the T&C's that specifically relate to the over the phone or online switch ups and not the in-store ones. I can't see mention on those regarding what happens if a switch up is accepted and completed in-store and then you return phone during the 14 day period

Re: Using Switch-up to leave

madasaf1sh — Thu, 18 Dec 2025 07:27:36 GMT

@RobFo

Your 14 day change of mind ony applies to the handset and not airtime, so you the best thing to do within the 14 days is move to a different aka cheaper handset and then wait a few days and then call up and pay it off.

You cant use switch up to get away with just cancelling your contract.

Re: Using Switch-up to leave

MI5 — Thu, 18 Dec 2025 08:01:49 GMT

Exactly as I advised in the thread linked to.

Re: Using Switch-up to leave

jonsie — Thu, 18 Dec 2025 12:00:17 GMT

I'm sure O2 will have closed any loophole relating to using switch up purely to leave.