topic Re: Can't add data bolt on in Pay Monthly

Can't add data bolt on

cgs81 — Thu, 04 Dec 2025 11:04:58 GMT

Hey

MyO2 no longer includes the option of adding a data bolt on. It has travel / messaging / other bolt ons only. Also the 'start a conversation' on the app crashes and won't work for me. Is there any reason for this?

Re: Can't add data bolt on

MI5 — Thu, 04 Dec 2025 11:16:41 GMT

@cgs81

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Can't add data bolt on

Jam11 — Thu, 04 Dec 2025 16:21:09 GMT

I'm having this same issue it's quite annoying

Re: Can't add data bolt on

MI5 — Thu, 04 Dec 2025 17:06:24 GMT

Same advice then.

Re: Can't add data bolt on

Enlli — Thu, 04 Dec 2025 17:25:35 GMT

I can only get this when I come to bolt Ons in the app

Not that I need any. O2 systems strike again

Re: Can't add data bolt on

MFE — Wed, 31 Dec 2025 15:23:58 GMT

Me too. Im waiting to hear back from O2 tech. It’s not reassuring that others have it also. At least I’m not alone 🙂 If I ring and talk to an agent, they can add bolt-ons. Yesterday I spent 45 minutes with two different agents. On one call, the line would go dead - start again.

I recently ran out of data before I traveled to Europe. I rang for help but, and I have to say this because it is the truth - I couldn’t understand what the agent was saying and I gave up.

Re: Can't add data bolt on

MFE — Sat, 03 Jan 2026 16:25:05 GMT

@MFE wrote:
Me too. Im waiting to hear back from O2 tech. It’s not reassuring that others have it also. At least I’m not alone 🙂 If I ring and talk to an agent, they can add bolt-ons. Yesterday I spent 45 minutes with two different agents. On one call, the line would go dead - start again.

I recently ran out of data before I traveled to Europe. I rang for help but, and I have to say this because it is the truth - I couldn’t understand what the agent was saying and I gave up.

I heard back from tech. They said it was a ‘known problem’ since July 2025 when Virgin and O2 merged. I was using data bolt-ons in Europe in July with no problem. They say they are ‘working on a solution’. My suggestion is that everyone affected contacts O2 and complains and we use customer pressure to focus their minds.

Re: Can't add data bolt on

pgn — Sat, 03 Jan 2026 16:37:48 GMT

@MFE - contact them via Social Media, Instagram or Facebook only for technical assistance at this time: https://www.o2.co.uk/abouto2/social-media

No point writing here on the Forum at the moment, as nobody from O2 will see the posts.

Re: Can't add data bolt on

jonsie — Sat, 03 Jan 2026 18:39:43 GMT

I doubt customer pressure will even register down at Slough!

Re: Can't add data bolt on

MFE — Sat, 03 Jan 2026 20:57:52 GMT

See my Reply to my own comment.

Re: Can't add data bolt on

MFE — Sat, 03 Jan 2026 20:59:22 GMT

I used to work in customer-facing tech support. It is more productive to be proactive.

Re: Can't add data bolt on

NetworkNorm — Sat, 03 Jan 2026 21:06:58 GMT

Even less so given the Bath Road offices are no more…

Re: Can't add data bolt on

MFE — Sat, 03 Jan 2026 22:15:07 GMT

@MFE wrote:
@MFE wrote:
Me too. Im waiting to hear back from O2 tech. It’s not reassuring that others have it also. At least I’m not alone 🙂 If I ring and talk to an agent, they can add bolt-ons. Yesterday I spent 45 minutes with two different agents. On one call, the line would go dead - start again.

I recently ran out of data before I traveled to Europe. I rang for help but, and I have to say this because it is the truth - I couldn’t understand what the agent was saying and I gave up.
I heard back from tech. They said it was a ‘known problem’ since July 2025 when Virgin and O2 merged. I was using data bolt-ons in Europe in July with no problem. They say they are ‘working on a solution’. My suggestion is that everyone affected contacts O2 and complains and we use customer pressure to focus their minds.

I use an iPhone. Is it only iPhones that experience this problem. What phones are others using?