topic Re: Upgrading phone in Pay Monthly

Upgrading phone

Sporran10 — Mon, 01 Dec 2025 15:58:21 GMT

I have upgraded my phone paid the upfront cost had the security check and have the contract email

What I don't have is an email telling me when it will be delivered.

Where do I go from here?

Re: Upgrading phone

MI5 — Mon, 01 Dec 2025 16:17:04 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

Re: Upgrading phone

Sporran10 — Tue, 02 Dec 2025 13:04:26 GMT

Thanks for the advice, all sorted after lengthy conversations.

Re: Upgrading phone

MI5 — Tue, 02 Dec 2025 14:37:09 GMT

You're welcome @Sporran10