topic Re: Fuming … in Pay Monthly

Fuming …

Katherin-2 — Tue, 25 Nov 2025 06:48:48 GMT

I have woken up today to 3 emails at 2:03am of my mobile number ( 3 different lines) have been taken off my account supposedly changing numbers, but 1 I don’t authorise this 2 I’ve had these numbers for 1-3 years, contract still fully active but basically 3 dead phones…. Plus 1 is for a child ( so safety line) and 1 for an emergency health line that needs to stay active.

how can this be done how is this possible

why have they allowed this ??? I have my accounts locked to different passwords passcodes. …….. what the actual hell

Re: Fuming …

Enlli — Tue, 25 Nov 2025 07:30:16 GMT

I think you need to establish if these are genuine emails from O2 or some sort of Phishing or scam.

You need to contact O2 directly ASAP

Re: Fuming …

MI5 — Tue, 25 Nov 2025 08:11:59 GMT

@Katherin-2

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/