topic Re: Airtime Plan in Pay Monthly

Airtime Plan

KerryAnn — Sat, 22 Nov 2025 19:59:08 GMT

I’m already an existing customer with 02, today I took out a new contract with 02 & got an I pad, thinking the contract I picked was for the I pad, this has now replaced my phones airtime plan, & now the phone can not receive calls. Do I need to take out another airtime plan for the phone?

Re: Airtime Plan

jonsie — Sat, 22 Nov 2025 20:04:06 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: Airtime Plan

pgn — Sat, 22 Nov 2025 20:04:59 GMT

You need to talk to O2, @KerryAnn - social Media Team via Instagram or Facebook here should do: https://www.o2.co.uk/abouto2/social-media

Hopefully they can address the mess without cutting you completely off!

Re: Airtime Plan

Anonymous — Sat, 22 Nov 2025 20:21:02 GMT

You'll need to contact O2 on Monday (I don't think CS are open over the weekend), also, I hate to be picky but in future please READ what you're signing up for before putting pen to paper, not many people do these days for some mad reason?

Re: Airtime Plan

madasaf1sh — Sat, 22 Nov 2025 20:29:59 GMT

Customer Services are open 7 days a week as per the link shared by @jonsie as are the Social Media team..