topic Re: Regarding price increase in Pay Monthly

Regarding price increase

Angelafrustrate — Fri, 07 Nov 2025 15:58:36 GMT

I have been trying to speak to someone regarding this increase to my monthly tariff of £2.50. I'm not prepared to pay this/only signed up 3 months ago! I've been trying to get through without success!

Re: Regarding price increase

MI5 — Fri, 07 Nov 2025 16:11:07 GMT

@Angelafrustrate

as per the email, contact O2

You'll need to be patient as you aren't the only one trying to call because of it.

Re: Regarding price increase

jonsie — Fri, 07 Nov 2025 16:11:37 GMT

Best time to call is 8.00am when they open

You can only cancel by calling I'm afraid

All ways to get through here:

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Re: Regarding price increase

Angelafrustrate — Mon, 10 Nov 2025 10:14:11 GMT

thanks I managed to get through!

Re: Regarding price increase

Angelafrustrate — Mon, 10 Nov 2025 10:15:12 GMT

Thank you for your help. I got through!

Re: Regarding price increase

jonsie — Mon, 10 Nov 2025 12:05:27 GMT

Hope you got it sorted to your satisfaction

Re: Regarding price increase

MI5 — Mon, 10 Nov 2025 12:14:27 GMT

You're welcome @Angelafrustrate

Re: Regarding price increase

Angelafrustrate — Fri, 14 Nov 2025 19:41:12 GMT

Hi again. I did get to speak to someone but I found the accent difficult. I have been sent a PAC number but not sure what happens next?

Re: Regarding price increase

MI5 — Fri, 14 Nov 2025 19:46:11 GMT

@Angelafrustrate wrote:
Hi again. I did get to speak to someone but I found the accent difficult. I have been sent a PAC number but not sure what happens next?

@Angelafrustrate

You get a new contract with a different network and give them your PAC.

This retains your number and cancels the O2 contract automatically.

You have 30 days to do this.

Re: Regarding price increase

Angelafrustrate — Fri, 14 Nov 2025 20:01:42 GMT

Thank you for your swift reply. I would be staying if the price hadn't gone up!

Re: Regarding price increase

MI5 — Fri, 14 Nov 2025 20:11:22 GMT

So would many others @Angelafrustrate