topic Paid off my contract and left O2 ages ago. Still get monthly bills by email and text for £0 in Pay Monthly

Paid off my contract and left O2 ages ago. Still get monthly bills by email and text for £0

Quantum_Skyline — Thu, 13 Nov 2025 18:12:28 GMT

This is driving me insane. I have left O2 a long while ago as I paid off my contract and my device. Yet every month without fail O2 text me and email me to say "Hey your bill is ready" and every time is £0. HOW DO I STOP IT?!

Re: Paid off my contract and left O2 ages ago. Still get monthly bills by email and text for £0

Quantum_Skyline — Thu, 13 Nov 2025 18:14:29 GMT

Re: Paid off my contract and left O2 ages ago. Still get monthly bills by email and text for £0

MI5 — Thu, 13 Nov 2025 18:41:27 GMT

@Quantum_Skyline

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Paid off my contract and left O2 ages ago. Still get monthly bills by email and text for £0

madasaf1sh — Thu, 13 Nov 2025 19:43:30 GMT

@Quantum_Skyline

Its a known bug, as I keep kept getting them for closed down switch ups and its caused by 3 year device warranties..

You need to find someone who can remove them and close the accounts, it may be best to go direct to the complaints review service, as normal CS dont have a clue how to deal with this and will fob you off

https://o2.co.uk/how-to-complain