topic final balance refund in Pay Monthly

final balance refund

mark1883 — Tue, 11 Nov 2025 13:40:15 GMT

i left a few months ago, i have an outstanding balance and the chat line robot is useless. I dont want them to send me a cheque as i have moved. the robot will not put me through to a human. They havnt refunded as they say they will in 30 days and they just keep sending me bills with a credit balance.

hence one reason i left O2 after some 20 years as they wont talk to you and now this has joined with virgin it is even worse,

Re: final balance refund

Enlli — Tue, 11 Nov 2025 13:48:15 GMT

You need to contact Payment Management

team on 0800 902 0217.

You can message them on Social Media Facebook (https://o2uk.co/O2CFB)

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: final balance refund

MI5 — Tue, 11 Nov 2025 13:48:27 GMT

@mark1883

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account/billing-and-usage/refunds