New contract issues

BF346 — Fri, 07 Nov 2025 20:10:21 GMT

Hello,

I am an existing O2 customer and was trying to switch to a new sim-only contract through an affiliate site.

My order was sent for a credit check (despite it being less than I pay now) but after 3 days my basket expired. The call centre suggested I cancel the order and try again which I did and the same thing happened after a week.

I visited an O2 store and they wouldn't help as it was an online order and the call centre were pretty useless.

Why is this happening and how can I fix it?

Thanks

Re: New contract issues

MI5 — Fri, 07 Nov 2025 20:42:14 GMT

@BF346

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

topic New contract issues in Pay Monthly

New contract issues

Re: New contract issues