topic Re: I left O2 but my old number has nit been transferred to my new provider in Pay Monthly

I left O2 but my old number has nit been transferred to my new provider

Cosnick365 — Fri, 07 Nov 2025 12:16:16 GMT

I switched to a different provider but my number has not been transferred and the new provider blames O2 for the issue. Can O2 sort the issue please?

Re: I left O2 but my old number has nit been transferred to my new provider

Enlli — Fri, 07 Nov 2025 12:19:35 GMT

How did you switch? You should have got a PAC from O2 which you sent to your new provider.

Re: I left O2 but my old number has nit been transferred to my new provider

madasaf1sh — Fri, 07 Nov 2025 12:28:55 GMT

@Cosnick365

Any issues with the port into your new network has to be handled by the new network, as per the porting procedures..

They will need to contact o2.

Re: I left O2 but my old number has nit been transferred to my new provider

jonsie — Fri, 07 Nov 2025 12:38:41 GMT

@madasaf1sh wrote:
@Cosnick365

Any issues with the port into your new network has to be handled by the new network, as per the porting procedures..

They will need to contact o2.

Exactly that ^^^

It's the new network's responsibility to carry out the porting and any issues

Contact them again and insist any error is their's to rectify

Re: I left O2 but my old number has nit been transferred to my new provider

CariadCymru — Fri, 07 Nov 2025 18:20:23 GMT

Earlier today at midday, you posted on the iD Mobile community forums complaining that your number hadn’t been ported over @Cosnick365. What you failed to tell people here is that the port was scheduled to happen today.

Re: I left O2 but my old number has nit been transferred to my new provider

madasaf1sh — Fri, 07 Nov 2025 19:45:46 GMT

@CariadCymru
Just had a look, and seem he has been impatient with the port, and I agree hope no one has been in his account..

I also cant see anywhere that is public on the ID Mobile forum, blaming o2...

Re: I left O2 but my old number has nit been transferred to my new provider

MI5 — Fri, 07 Nov 2025 19:58:42 GMT

Probably all working by now.....