topic Re: Over two hours on Facebook. in Pay Monthly

Over two hours on Facebook.

cheesecake — Mon, 03 Nov 2025 12:59:45 GMT

I've just spent over two hours on Facebook trying to get my sim cancelled only to be told I now have to ring up to do it. I no longer have access to a phone so cant ring.

Where can I complain about this clown show that is 02 customer service?

Re: Over two hours on Facebook.

jonsie — Mon, 03 Nov 2025 13:21:37 GMT

How to Complain | Help | O2

We’ve provided our Complaints Code of Practice so you have all the information you need about the process and how we provide resolutions.

You can contact our Complaint Review Service directly by email or post.

O2 Complaints Review Service
PO BOX 694
Winchester
SO23 5AP

Re: Over two hours on Facebook.

madasaf1sh — Mon, 03 Nov 2025 13:30:29 GMT

@cheesecake

If you are trying to cancel because of the price increases then you need to call.. Also all the ways to cancel are here and o2 even say you can only cancel via phone or popping into an o2 store.

Ask a friend or neighbour to borrow a phone and call o2 or even pop into an o2 store..

The advice given by the person on the Social Media side is correct..

Re: Over two hours on Facebook.

cheesecake — Tue, 04 Nov 2025 09:14:11 GMT

Then why did they keep me on Facebook chat for nearly two hours? Why couldn't they tell me that in the first few minutes?

Re: Over two hours on Facebook.

madasaf1sh — Tue, 04 Nov 2025 09:35:39 GMT

@cheesecake

Because its not live chat, its called demand responsive chat, and like other companies replies can take hours or even a day or so to come through...

Re: Over two hours on Facebook.

Enlli — Tue, 04 Nov 2025 09:35:59 GMT

@cheesecake Obviously not a question we will be able to answer as customers.

Customer services can be a variable feast