topic Re: Upgrading online in Pay Monthly

Upgrading online

Microdruid2 — Sat, 01 Nov 2025 13:04:58 GMT

Hi everybody I have been trying to buy out my contract to upgrade online but I have tried two bank cards no luck of taking the cash is there anyone aware of issues of this as its not even sending the approval to my bank to take the funds just says error try again later.

Re: Upgrading online

madasaf1sh — Sat, 01 Nov 2025 13:08:42 GMT

@Microdruid2

You are going to be best speaking to the Sales team on 0800 081 0255 or via Social Media.

Re: Upgrading online

Microdruid2 — Sun, 02 Nov 2025 11:36:13 GMT

Update have tried these options and the service has got worse since virgin came in and i am not comftable on the phones either or in store as my parther normally helps me.

Re: Upgrading online

Microdruid2 — Sun, 02 Nov 2025 11:38:01 GMT

also its like the appprove thing what gets sent to the bank isnt working right as its just going stright to please try again later couldnt take the payment i have contacted my bank they say no issues so it feels like a 02 payment problem

Re: Upgrading online

jonsie — Sun, 02 Nov 2025 11:43:14 GMT

Quite a few customers have reported issues similar to yours

Definitely an O2 problem

Can only offer advice as above