topic Re: Airtime cancellation in Pay Monthly

Airtime cancellation

MrsE1985 — Fri, 24 Oct 2025 21:47:55 GMT

Does anyone know how I go about cancelling my airtime due to the rise next year? The email says I have 30 days to cancel from now, and that is accessible via My o2. Cannot find it for the life of me. TIA

Re: Airtime cancellation

jonsie — Fri, 24 Oct 2025 23:11:52 GMT

Guide here

Re: Airtime cancellation

garetc — Sat, 25 Oct 2025 00:30:21 GMT

Call 202 and speak to customer services.

There is a specific option to cancel due to the recent changes.

Re: Airtime cancellation

MI5 — Mon, 27 Oct 2025 00:51:03 GMT

@MrsE1985

The email also states

Contact us

Call us for free from your O2 mobile on 202 if you’re a Pay Monthly customer. Otherwise, it’s 0344 809 0202 from any other phone."

Re: Airtime cancellation

CorGre — Mon, 27 Oct 2025 11:10:12 GMT

Why is it so difficult to do this... Phoned 202 - the lady said there will be no termination charge when using the pac, but I will get a final bill for the device plan and then I have to phone Payment Management to arrange to keep paying device monthly... Chat said phone 202 and tell them to unlink the airtime from the device plan and get PAC code after and the lady doesnt have a clue... now being passed to a different department.

Re: Airtime cancellation

Enlli — Mon, 27 Oct 2025 11:46:10 GMT

@CorGre Same story, happens every time. Seems pot luck if you get someone who knows what they are doing.

Re: Airtime cancellation

CorGre — Tue, 28 Oct 2025 09:59:07 GMT

Ive had to raise a complaint... one of my numbers moved away today and the device that was supposed to continue monthly has also vanished. So my only assumption is that she messed up the PAC code that was supposed to kept the device monthly.

Re: Airtime cancellation

Enlli — Tue, 28 Oct 2025 10:07:15 GMT

Unfortunately, if you have raised a complaint officially you may find no one from Customer Services will want to do anything.

That complaint may take up to 8 weeks

Re: Airtime cancellation

ATree — Tue, 28 Oct 2025 11:24:58 GMT

I want to cancel too ,i have my sim from virgin Volt deal ,ive never used the sim its in a drawer somewhere unopened .Why should i be charged a phone call to contact O2 ,is there not an online option ?

Re: Airtime cancellation

Enlli — Tue, 28 Oct 2025 11:35:15 GMT

@ATree You can use social media to contact O2. Links in this guide.

Most numbers listed are either free from O2 or come out of allowance on other networks

Re: Airtime cancellation

madasaf1sh — Tue, 28 Oct 2025 11:35:50 GMT

@ATree

Because there isnt, its a simple as that...

Also note you can also do so if you have had the email from o2, and be aware that cancelling your Volt sim may have ramifications on your volt package from Virgin Media..

I would find the sim or pop to an o2 store with photo ID, and get a replacement, put it in a phone and then call them for free on 202 (You will need the sim for authentication as they will send you a code to the phone).