topic Re: New customer in Pay Monthly

New customer

Mark94 — Thu, 23 Oct 2025 09:21:04 GMT

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

Re: New customer

MI5 — Thu, 23 Oct 2025 09:23:18 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

Re: New customer

Enlli — Thu, 23 Oct 2025 10:29:30 GMT

@Mark94 wrote:
Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

Frequently

Re: New customer

jonsie — Thu, 23 Oct 2025 11:08:09 GMT

It's ridiculous to be honest

There must be an awful lot of new customers if credit checks are taking this long

Or very few staff working on new accounts

Most companies are now automated for credit checks and only referred to humans if further checks are necessary

Re: New customer

MI5 — Thu, 23 Oct 2025 11:14:00 GMT

Is anyone surprised though?

Re: New customer

jonsie — Thu, 23 Oct 2025 11:21:40 GMT

@MI5 wrote:
Is anyone surprised though?

Not me for sure!

Re: New customer

pgn — Thu, 23 Oct 2025 13:01:05 GMT

@jonsie wrote:
@MI5 wrote:
Is anyone surprised though?
Not me for sure!

Surprise has been replaced by suspicion, occasionally surpassed by some level of flabbergast...