topic Can I get a refund for an unused Zone 3 bolt on I no longer need? in Pay Monthly

Can I get a refund for an unused Zone 3 bolt on I no longer need?

Poppy24 — Tue, 21 Oct 2025 13:59:02 GMT

I recently travelled to Morocco. O2 sent a text confirming the £3/min call charges and £1/text. I was unable to change my zero spend cap and therefore thought I had no option but to buy a Zone 3 100mb bolt on for £26. I had good access to wifi and did not need any data. Can I claim a refund?

Re: Can I get a refund for an unused Zone 3 bolt on I no longer need?

madasaf1sh — Tue, 21 Oct 2025 14:05:35 GMT

@Poppy24

The one off boltons are non-refundable, so you will have to pay for it.. It does tell you this when you purchase the bolt on.

Re: Can I get a refund for an unused Zone 3 bolt on I no longer need?

Poppy24 — Tue, 21 Oct 2025 15:18:16 GMT

Thanks. For future reference is there a way to change a zero spend cap when you're abroad please? I followed instructions but kept getting an 'access denied' message.

Re: Can I get a refund for an unused Zone 3 bolt on I no longer need?

MI5 — Tue, 21 Oct 2025 15:26:10 GMT

@Poppy24

Guide to spend caps below

Re: Can I get a refund for an unused Zone 3 bolt on I no longer need?

Enlli — Tue, 21 Oct 2025 15:27:52 GMT

You can change your spend cap in My O2.

Perhaps do it a couple of days before you travel

Re: Can I get a refund for an unused Zone 3 bolt on I no longer need?

Poppy24 — Wed, 22 Oct 2025 16:24:52 GMT

Thank you. Perhaps you can only change this while still in the UK?