topic Re: No Mobile Data in Pay Monthly

No Mobile Data

Bamboccio — Sat, 18 Oct 2025 14:55:47 GMT

Hello,

since a couple of days I have no mobile data coverage, same for my wife who is on PAYG. Any ideas?

Re: No Mobile Data

MI5 — Sat, 18 Oct 2025 15:10:08 GMT

@Bamboccio

Seems likely a local network fault.

https://www.o2.co.uk/apps/my-network

Re: No Mobile Data

Bamboccio — Sat, 18 Oct 2025 23:50:58 GMT

Strange no reported issues but still no internet.

Re: No Mobile Data

Enlli — Sun, 19 Oct 2025 06:25:17 GMT

Strange indeed.

Use the My Network App listed above to report it.

I'm afraid we don't have access to accounts here so I suggest trying out of your area and if it's still the same contacting O2

Re: No Mobile Data

MI5 — Sun, 19 Oct 2025 09:35:37 GMT

@Bamboccio

Not all issues show immediately.

You can report the fault in the app thenn keep checking for any updates.

Re: No Mobile Data

Bamboccio — Sun, 19 Oct 2025 10:14:00 GMT

Thank you and apologies. The culprit was my and my wife ‘s VPN app which was acting as if the kill switch was on all the time.
I raised a fault with O2 - can I close the ticket it somehow?

thanks!

Re: No Mobile Data

MI5 — Sun, 19 Oct 2025 10:39:14 GMT

@Bamboccio

Strange fault there for sure.

Don't worry about the ticket with O2. They will close it after they run their checks.